Month: January 2023

5 Step Guide to Successful Marketing Measurement

Posted on by Coegi

Marketing measurement is one of the greatest challenges for modern advertisers. In particular, brands have an uphill battle to face when proving full-funnel marketing ROI across a variety of digital and physical channels. We’re here to change that. 

Coegi takes a unique approach to marketing measurement and campaign learnings centered around reaching core business objectives. This is the focus of every digital media strategy and campaign we execute.

Learn How to Succeed in Marketing Measurement With Five Simple Steps: 

  1. Identify desired business outcomes
  2. Determining the key performance indicators to signal success
  3. Evaluating incrementality
  4. Creating a cycle of testing and learning
  5. Using data storytelling for better insights.  

Using these steps, you can ensure clear strategy and efficiencies in any marketing campaign. This is your guide to calculate and prove marketing ROI.  Apply these core principles and watch your business transform. Using this approach will allow you to track and communicate meaningful data, no matter how complex your channel strategy may be. 

How Can You Prove Marketing ROI? 

To prove marketing ROI, you need to focus on aligning quantifiable data points with your overarching business objective. This will look different for every brand, which is why we incorporate custom scorecard models for our clients at Coegi. 

By following the five steps outlined in this guide, you can produce clear, measurable results – in other words, return on investment. These steps are crucial to accurately and effectively measure success and progress within online marketing strategies for any brand. Our specialists at Coegi utilize these tactics daily, and optimize results for clients with consistency by consistently implementing this process. 

Download the Five Step Guide to Successful Marketing Measurement now to get started on your path towards clearly defined success. If you have any questions, don’t hesitate to contact us to set up a discovery call with our team. 

5 Steps to Successful Marketing Measurement 

Step 1: Identify Core Business Outcomes

Clearly established OKRs are the basis for a strong marketing plan. Without clear objectives, you run the risk of prioritizing metrics, tactics, and strategies that don’t translate to meaningful growth – wasting valuable time and dollars. So understand the core business goals at the company level, as defined by key stakeholders. This will be the centerpiece of your marketing decisions. 

From there, your team has a roadmap to clearly understand the organizational expectations of marketing. You can then build a strategic marketing plan to fulfill your role in meeting those bottom line goals.

Make your marketing goals universally known – within your team and with key stakeholders across the organization – to ensure everyone is enthusiastically rowing in the same direction.

Elise Stieferman – Director of Marketing, Coegi

Step 2: Determine the KPIs to Signal Success

Next, determine which metrics are indicators of making progress toward your core business objectives. These will be your key performance indicators or KPIs. 

Be cautious of using media efficiency metrics like CPMs and CPCs as your primary KPIs. They can be effective for evaluating campaign performance on an operational level. But, they often do not ladder up to business objectives. Incorporate metrics such as engagement, brand lift, transactional data, and ROAS analysis to gain better understanding. It can also be beneficial to explore more statistical forms of analysis, such as media mix modeling and matched market tests to get to the heart of success.

Step 3: Evaluate Incrementality

Determining which tactics are helping reach your KPIs isn’t always easy. Just because Facebook’s last click attribution reports show better metrics than other channels does not mean it is the leading driver of results. A purchase today could have been impacted by a connected TV ad served last week that was reinforced by an influencer on TikTok yesterday. 

With decreasing data availability with iOS 14 and impending cookie deprecation, attribution modeling is becoming increasingly difficult and problematic. Marketers should get back to the basics of marketing measurement, such as evaluating incrementality. 

Incrementality shows the influence your collective marketing channels had on the final conversion, no matter where it took place.

Step 4: Create a Test and Learn Cycle 

The goal is to create a cycle of continuous improvement for your marketing. You can do this by using a learning agenda that informs variable testing and optimization points. 

A learning agenda helps identify the key questions you can answer to determine which marketing components are driving the best outcomes. This could mean a better understanding of your target consumer or determining which tactics are most effective. So what could these questions look like?

  • Millennial Moms is an audience with untapped potential for our brand.
  • Our target consumer is more likely to convert on Facebook than Instagram.
  • Lead generation will be more cost efficient on TikTok than Snapchat. 
  • Running CTV and linear TV together will drive an increase in sales versus running only linear.

Whether or not your hypotheses turn out to be true, you will be more informed and your campaigns will become more data-driven and effective. 

Now you have meaningful measurement data – it’s time to connect the dots. 

Step 5: Use Data Storytelling for Better Insights

  • How did various channels work together? 
  • Which areas were most and least successful? 
  • What story is the data telling about your audiences, your creatives, and your selected channels?

Use these types of questions to identify the underlying narrative running through your data. To aid this process, visualize the data so you can easily pinpoint trends and understand performance relative to goals. This intel can guide new creative or adjustment of certain tactics and spend allocation to make your future campaigns even stronger. It should also highlight any gaps between customer touch points and eventual conversion or retention. 

Looking from a macro lens helps weave the micro data points into a cohesive story that makes sense to marketers as well as external teams. From there, you can lay out clear, actionable steps based on analytic insights to transform your digital marketing strategy.

Bonus Marketing Measurement Steps

#1 Tailor Reporting to Individual Stakeholders 

Create a reporting system so each decision-maker clearly understands the impact of marketing. Show ROI to your CFO. Show trends in marketing qualified leads and sales to your COO. Show percent change in new customers to your CEO. Knowing the audience and tailoring your story to their unique point of view will ensure the information resonates and your efforts are valued. 

#2 Move from Campaigns to Long-Term Transformation

This process fuels a data feedback loop, creating an infinite cycle of improvement. Over time, you’ll minimize media waste and make more intentional decisions. It’s never perfect, but by using meaningful data to tell your brand story, you can ensure it is always evolving. 

Contact Coegi for additional information on how to accurately measure your business objectives and see clear marketing results. 

Driving 4X ROAS for CPG Wine Client on Instacart

Posted on by Coegi

Brief

Bread & Butter Wines uses the online grocery delivery app, Instacart, as a central tactic in their e-commerce strategy. Because of this, our account team was eager to try a new optimized bidding tool offered by the platform. Our goals were threefold: to keep the client’s strategy in stride with a rapidly evolving platform, test AI’s ability to directly impact ROI, and reduce operational lift.

Highlights

4X
ROAS

32%
YoY Sales

$3.73
Cost per Conversion

Challenge

Coegi runs an evergreen campaign on Instacart for Bread & Butter, which has consistently delivered at or above a 2x ROAS benchmark. However, achieving these results required time-consuming manual optimizations based on cost-per-click metrics. While this approach was effective in driving results, we sought a more efficient and profitable bidding process.

Solution

Instacart’s new optimized bidding tool uses AI to automate bidding and maximize ad spend. Staying up-to-date with innovative platform updates is a priority for Coegi, and we knew this tool had the potential to significantly increase campaign performance and efficiency. Within a month of the Instacart release, our team implemented the new capability.

After a brief learning period, the AI algorithm began pushing ROAS into the 3x range. As the campaign progressed, this figure steadily increased to an average of over 4x, with peaks for individual products hitting up to 10x ROAS. As a result, the campaign generated a 32% YoY increase in Instacart revenue and decreased the average cost-per-conversion by 53%. 

In the age of Web3 and AI advances, a seemingly small platform update can have a significant impact on your results. Our team’s enthusiasm for testing and learning allowed this campaign to double its impact on Bread & Butter Wines’ ROI. 

Why the Performance Scoring Model is the Future of Marketing Measurement

Posted on by Coegi

 

Is your marketing measurement strategy founded in business intelligence or in media metrics? 

No single marketing metric can equate to business success. Likewise, no single marketing measurement strategy can translate success for all brands. You need a custom solution to accurately track and measure holistic brand health – based on your unique definition of success. 

This is why we believe every brand needs a performance scoring model. 

What is a performance scoring model?

A performance scoring model uses multiple, weighted data sources to define your media’s impact on business goals. This model should combine media data, business data, and advanced measurement studies, weighting each of the data points per their significance. 

Then, you can use this custom formula to create an overall brand performance score. By standardizing reporting and insights from both the granular campaign level to a broader business strategy perspective, this will allow you to make smarter, and more results-based marketing decisions.

Here is a simple example of how this formula can look:

Lift in Unaided Brand Awareness (45%) + Location Visits (20%) + Clicks (10%) + Sales (25%) = Performance Score

Using the Performance Scoring Model to Measure True Marketing Success

Advertising needs to be held more closely accountable to business outcomes. Marketing leaders are feeling this pressure more intensely now than ever. It’s uncomfortable and challenging – but these are necessary growing pains. As the industry navigates increasing consumer data privacy regulations, marketing plans require more complex planning and measurement. 

Simply put – today’s business challenges require more than basic in-platform forecasting and metrics. Media data – impressions, reach, cost-per-click – are too in the weeds to illuminate the full landscape. A performance scoring model incorporates both media and non-media data enabling marketers to make smart business decisions and more accurate predictions. 

It is simply a living, breathing business dashboard that allows marketers to accomplish three key things: 

  1. Unify disparate data sets to better contextualize and assess data analytics
  2. Clearly communicate the impact of marketing on business outcomes 
  3. Predict and inform smart campaign optimizations and strategic decision-making

3 Key Benefits of the Performance Scoring Model

1. Unify disparate marketing data sets

Data aggregation is at the core of this marketing measurement strategy. You may already be using measurement tools to combine media channels in one dashboard. But, business challenges require taking that a step further to reveal brand insights. 

The scoring model gives you a new understanding of marketing performance across the business using both conventional, and unconventional, metrics. This levels up your data analysis to go beyond engagement rates or a cost per action. You can add context by bringing in factors such as economic indicators, health trends, or any other data points impacting the business or consumer behavior. 

It’s not necessarily a tool to drive new sales or leads. But, it does allow you to frame conversations about multiple KPIs in a concise, digestible way. It can guide your marketing strategy so the media can perform better, which will impact long-term growth of bottom line metrics. Ultimately, it resets expectations and aligns teams on the incremental impact of media on business decisions. 

“With the custom scoring model, we work to see a holistic view of performance, setting meaningful KPIs and holding media accountable to business goals.”

– Ryan Green, VP of Marketing & Innovation, Coegi

2. Clearly communicate marketing results

The custom scorecard offers a more objective, quantifiable number you can use to communicate to key stakeholders. Communicating media’s value to non-marketers can be challenging at best, especially if you’re speaking with acronyms that do not apply to their daily jobs. By standardizing disparate data sets, you will be able to more easily achieve buy ins. 

For example, which of these is easier to understand? 

  • In March, FB CPMs decreased by 9.5%, CPLPV rose by 33.4%, and CTR was 1.7%. 

OR

  • In March, our overall media score was 7.5 out of 10, a 1.2 point increase from February.

Ultimately, the custom performance scorecard is a more tangible way to showcase directional return on marketing investment, in particular for stakeholders that aren’t in the marketing department (like finance or operations). Plus, it’s a very flexible data model. You can easily change the weights of each factor in your scorecard formula to accommodate input from other stakeholders or changing business needs. (We’ll get to how to create your custom formula in the next section.)

3. Inform smart marketing campaign optimizations

Finally, you can leverage custom performance scoring models to evaluate and identify leading indicators of success. You can use it to identify which parts of your media strategy are working in near real-time, rather than waiting months for results. Depending on the non-media data you incorporate, it can also help you make real-time pivots based on external factors. 

For example, you can use this model to identify highest performing DMAs. Then, you could distribute your budget and adjust messaging in softer markets versus stronger markets. Alternatively, you can swap geographic region as the optimization point with different audience groups. You can break down audiences to understand the strengths and weaknesses of each segment. Then again, strategically decide whether you will double down on strong audiences or focus on weaker audiences. 

How to Create Your Brand’s Performance Scoring Model

Ready to create your own scorecard? As you begin, media metrics are your most readily available and straightforward data points, so it’s fine if they make up the majority of your scorecard (at least initially). However, it’s important to pull in some external data as you iterate on your model over time. Otherwise, you’re siloing your marketing from other business factors. It’s like driving while wearing blinders. 

Outside perspective from non-media data guides smarter media decisions. Having that additional context can help you determine optimal frequencies, efficiencies, and top-line analytics goals. 

Examples of Non-Media Data Sources for Your Scoring Model:

  • Sales data: Sales by product/service, retailer, region, etc. 
  • Financial data: Consumer price index, stock market, interest rates, 
  • Infection rate data 
  • Net promoter score (understand your greatest customer advocates from  customers who need greater nurturing)
  • Consumer survey data: brand reputation, store cleanliness, product quality, service quality, brand loyalty
  • Advanced measurement data: sales lift, brand awareness lift, foot traffic lift

And this is just scratching the surface. You can get creative here and pull in more obscure data as long as it’s relevant to the success of your business and able to be analyzed at statistical signficance. 

Weighting Your Performance Scorecard Formula 

How do you determine what weight to give each input? I recommend leading with your intuition. But it should also be a group effort. Collaborate with the people closest to the data as well as the people closest to the brand. To avoid biases, be sure to gather input from several stakeholders:

  • CMO/Marketing Manager – Lead the discussion based on existing knowledge and marketing KPIs.
  • Data Analysts – Help provide guidance as to what data is available for use.
  • CEO/Board of Directors – Ensure strategy aligns with overarching business goals and external stakeholder needs.

As you have these discussions, remember it is an iterative process. The first formula you create certainly will not be the last. That’s the beauty of this custom model. It is adaptable, flexible, and increases in accuracy and relevancy over time as your data collection grows and your formula improves.

Implementing a Performance Scoring Model: Marketing Use Cases

Here are three ways Coegi has applied the performance scoring model to our clients:

Use Case #1 – Attributing CPG Sales to Advertising in Real-Time

Point-of-sale data lets consumer packaged goods brands see exactly how much was sold. However, the problem is speed. You often find out results weeks after a campaign. This is far from the real-time results you need to make agile marketing decisions. 

To identify CPG marketing ROI, brands typically need to go back and attempt to attribute that sales lift. Was it from your media spend? The media people certainly think so. Or did the economic boom really do all the work? Maybe it was the in-store displays… The custom scorecard model measures all of those things at once giving you a better idea of what drove sales. 

If you locate those leading indicators of success, you can have an idea of what’s working in real time. Then, when the sales data rolls in 4-12 weeks later, you can confirm what you assume to be true and adjust as necessary. 

Use Case #2 – Identifying Audience Likelihood to Travel 

The travel and tourism industry is impacted heavily by macro-environmental factors. How is the weather? What are flight tickets and gas prices? Is there a health pandemic halting travel? These kinds of factors influence where media should be placed for maximum results. 

This was especially prevalent during the COVID-19 pandemic. We used the scorecard approach for a state tourism client to create a “COVID-19 Scoring Model”. This scorecard gave each county in the state a score indicating level of opportunity for travel in each market. Using it, we were able to inform media decisions and ensure the strategy aligned with public safety. You can read the full case study here for more details. 

Use Case #3 – Identifying Highest Opportunity Geographic Markets for QSR Chain

Quick service restaurants operate in a competitive, cluttered space. Customer loyalty and share of wallet are major factors driving long-term QSR success. 

Knowing this, we create a performance scoring model for a QSR client factoring in brand lift attributes, visitation, and point of sale data. We even included data on how highly customers rated their french fries. Using this model, we were able to allocate budget to top markets and tailor messaging to boost market share among loyal customers. Read the full case study here. 

There are infinite ways to apply this methodology across any industry and any brand. At the end of the day, the performance scoring model is about getting to the WHY to inform the what – making our marketing strategies stronger and our clients even happier.

For help applying this approach to your brand, contact Coegi today for a discovery call. 

MediaPost – How MySpace Created a Gateway to the Metaverse

Posted on by Elise Stieferman

The marketing world has been abuzz with talk of the metaverse for over a year now. From Wendy’s to Louis Vuitton, brands are leaning into the possibilities of Web3.0 as an opportunity to further ingratiate themselves to their customers. However, there is still a gap with consumer adoption, despite the attention it’s being given.

Why?

For one, the average consumer does not understand what the metaverse means, according to eMarketer. Secondly, it requires an investment: in a headset, in a game, in time. And most marketers aren’t willing to make that leap when they don’t understand the value.

From my perspective, though, the industry has been overcomplicating the concept of the metaverse rather than making it accessible for audiences. Rather than pointing back to the origin of the word from the 1992 novel “Snow Crash,” let’s instead compare the metaverse to something widely known and understood — not the obvious like The Sims or Fortnite. Instead, let’s discuss how MySpace created the gateway to the metaverse…

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Create an Omnichannel eCommerce Strategy | Complete How-To Guide

Posted on by Coegi

Create Your Ideal Omnichannel eCommerce Strategy

A successful ecommerce strategy requires an omnichannel presence. It is the new norm for shopping and will continue its upward trajectory. Brands are following suit, investing more than ever in ecommerce advertising.

What does this mean for ecommerce marketers? 

To build consumer relationships and establish brand loyalty, marketers must create a robust online presence that aligns with where their consumers are spending time online. It is critical to show up in multiple digital marketplaces, for product discovery as well as purchase. 

Today’s ecommerce model expands beyond traditional commerce channels. Brands can’t rely on just having a Shopify or Amazon storefront anymore. You can place your product in front of engaged users on social media through social commerce, influencer marketing, social search, and many other paid advertising placements. However, even social is just one piece of the puzzle.

To learn how to craft the optimal omnichannel ecommerce strategy for your brand, download the guide below:

Creating an eCommerce Ecosystem 

The digital world is far more crowded than any physical retail destination. eCommerce is multi-channel, bridging the gap between in-store and online experiences. Over 73% of consumers use multiple channels to make purchasing decisions. And because shoppers are multichannel, brands must be too. 

The eCommerce Ecosystem

eCommerce Statistics 

Understanding the eCommerce Consumer Perspective

The modern consumer is their own salesperson.  They are better informed, armed with reviews, and company and product information.  In fact, 97% of consumers check online reviews before buying a product to get additional insight.

What are today’s consumers looking for from ecommerce brands? 

eCommerce has skyrocketed in popularity. As this medium grows, consumer expectations and shopping behaviors are also changing. 

  • Greater flexibility from payment plans to product availability 
  • More personalized ad targeting and curated content 
  • Convenient and quick delivery options 
  • Continuously cultivated brand relationships 

Customer experience is the ultimate differentiator. Consumers seek quality experiences, with 36% rating experience as critical for them, just behind price and convenience. Positive, personalized brand experiences are what ultimately drive conversions. 

Build Your Connected eCommerce Strategy

eCommerce is social commerce, marketplaces, delivery providers, D2C, retail media, and more –  all wrapped into one connected commerce experience. Skai coined the term “connected commerce”, which simply refers to connecting all points of the customer commerce journey together. It’s important to also connect all digital media tactics with commerce channels to ensure they are synchronously supporting the customer journey to drive optimal return on investment. 

Key Takeaways for Successful eCommerce Marketing: 

You can achieve ecommerce success using three key components: 

  1. Messaging that resonates with and engages target audiences 
  2. A multichannel e-commerce experience with numerous retail touchpoints   
  3. Full-funnel marketing for each stage of the consumer journey 

Coegi can help set up a data-driven strategy to maximize your ecommerce success. Contact us today to learn more.

Increasing Brand Lift and Growing Market Share for BODYARMOR

Posted on by Coegi

Brief

BODYARMOR was a new entrant into a well-defined CPG category: sports energy drinks.  

With a product containing less than half the sugar in Gatorade, but only 2% of overall category market share, BODYARMOR was looking to disrupt the paradigm. 

 

Highlights

16%
Lift in Brand Awareness

25M
Video Views in 2 Months

23%
Lift in Purchase Intent

Challenge

The media challenge was to break through the clutter in a crowded space and ensure BODYARMOR’s message of superior hydration was reaching the most relevant audience – ultimately increasing awareness and market share.

Logistically, they secured significant investment with grocery store and gas station distribution networks. The brand also had endorsements across all major sports leagues, plus significant involvement from investor, Kobe Bryant. But, to increase market share and sales, they needed to establish brand awareness with the right customers.

Solution

We used industry research to select the optimal digital media channels, as well as our own planning and channel mix software, to develop the optimal “go-to-market” plan. Using BODYARMOR’s first-party data collected from web engagements and promotional eblast sign-ups, we created targeted media plans for key niche audiences and engaged media partners to further invest in BODYARMOR’s success and growth.

Our team performed look-alike modeling and statistical analysis to create microtargeted audiences, including: Blue Collar Workers, Grocery Gatekeepers, Veterans, Teenage Athletes, and Health-Focused Adults.

Each audience had its own media plan and messaging strategy, for example:

  • The Blue Collar Worker audience focused on Midwestern and Southern states, Facebook and YouTube channels – using creative highlighting their partnership with NASCAR’s Ryan Blaney and UFC promotions. 
  • The Teenage Athlete audience focused on Instagram and Snapchat and leveraged endorsements from the NBA’s James Harden and NFL’s Richard Sherman.

To maximize campaign efficacy, we enabled multiple layers of targeting. This included layering our media with the national distribution footprint, to ensure the campaign was reaching the right people at the right time in the right place. We customized sequential messaging based on customer engagement level and continually made real-time adjustments to optimize performance.

We also engaged our Google reps to ensure alignment and efficiency across the board. These partnerships allowed access to Google Beta products, as well as brand lift and purchase intent studies to evaluate campaign success.

By all measures, this campaign delivered superior performance. Aggressive optimization throughout the campaign resulted in 55% over-delivery and engagement rates much higher than initially outlined. Through Google Site Link extensions, we were able to drive and measure a significant amount of in-store sales volume. 

In year one, the audience-first strategy produced strong brand recall lift amongst four of the five target groups. In year two, the strategy shifted to only include the top four performing audience groups.

  • The Blue Collar audience saw 22% brand lift and $840k in attributable sales.
  • The Grocery Gatekeeper audience saw 14% brand lift and $376k in attributable sales.
  • The Veteran audience saw 12% brand lift and $411k in attributable sales.
  • The Teenage Athlete audience saw 14% brand lift, $154k in attributable sales.
  • The Health Conscious Adult audience saw 2% brand lift, $214k in attributable sales.

More importantly, sales increased nearly 300% YoY, with 6% category market share; leading to the brand being acquired by Coca-Cola.

The Drum – 2023: Marketing’s Year of… ?

Posted on by Elise Stieferman

2023 will be the year of content.

Great marketing content will become more important than individual ads or campaigns. One could argue that it’s the year of data privacy as audience targeting rapidly diminishes amid tightening regulations. But the response to those limitations is not to find data workarounds or audience-targeting solutions. The key to success will be bringing content and paid media under the same strategic umbrella to keep your brand from drowning under the weight of the shifting privacy landscape.

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The Drum – 4 Ways CMOs Can Do More With Less

Posted on by Elise Stieferman

Want more bang for your buck? CMOs should focus on four key things: relationships, accountability, testing, and customer experience.

When times get tough and uncertainty causes unrest, marketing resources are often the first to be cut; too often, they’re seen as ‘non-business essential’. Right now, consumer concerns over inflation are resulting in fewer dollars spent.

Marketing teams are being asked to accomplish more with less and, for a chief marketing officer (CMO), these are challenging odds to overcome. In Q1 2022, 50% of the C-suite wanted to use marketing to grow revenue; 41% indicated reducing costs and finding greater efficiency as a priority. But not all hope is lost.

Here are four key steps CMOs should take to do more with less…

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5 Key Components for Building an Omnichannel Search Strategy

Posted on by Coegi

 

If your search marketing strategy stops at basic Google SEM, you’re missing out on a wealth of opportunity. Paid search is no longer just a straightforward marketing tactic in your media playbook. New technological advancements and shifting consumer behavior are changing the user journey for search.

Sure, Google is a continuously evolving target that requires marketers to dedicate time and energy to evolve with it. But it’s also important to understand the value of leaning into search algorithms on social and e-commerce platforms to promote product discovery. 

So, as search marketing becomes both more multidimensional and omnichannel, how can you use it to your brand’s competitive advantage? 

There are five emerging components of search you can leverage to create a future-proof search marketing strategy:

  1. Social Search
  2. E-Commerce Search
  3. Zero-Click Search
  4. Visual Search
  5. Multisearch

#1 – Social Search

If your goal is to reach new audiences in the Gen Z or Millennial demographics, social media is a must-have component of your search strategy. Social media is Gen Z’s favorite channel to learn about new products, per Semrush survey data. In fact, 28% of Gen Z say the primary way they discover new brands and products is through social media ads versus the 27% who do so through search engines. Even after initial discovery, social media remains the top channel for additional product/service research among both Gen-Z and Millennials. 

Any social platform with a search bar can be a tool for brand discovery. Tap into the search engine optimization elements of social media by implementing a well-researched keyword strategy on platforms like TikTok, Instagram, YouTube, and Pinterest. Develop keywords to promote product discovery and increase conversions, and play to each platform’s unique algorithms. Explore ways to optimize your content – paid or organic – to match what your consumers are looking for. 

Social Search Tip

Optimize everything – your profile description, shopping pages, captions, closed captioning, hashtags, and location – for key search terms. 

#2 – E-Commerce Search

Although search engine marketing is traditionally viewed as a bottom-funnel, conversion-driving tactic, it’s also an excellent tool for initial discovery. What better way to tap into this potential than optimizing for search on e-commerce and retail sites where there is a shorter purchase cycle? 

A MediaPost article reports that, “Amazon, Google, and eBay have become the top three destinations to search for products in the United States.” In fact, 60% of online product searches start on Amazon alone – more than the total of all search engines. Plus, another 35% of consumers start their searches directly on retailer websites. 

Using these platforms, consumers are more likely than ever to discover a product for the first time and immediately purchase it. That’s the beauty of the speed and convenience of e-commerce today. You can tailor your content on shopping channels to rank for product-focused, transactional search queries and drive quick conversions. 

E-Commerce Search Tip

Use the space available on product and brand pages to include a blend of relevant branded and unbranded keywords. This will defend your footprint against competitors and introduce your brand to in-market consumers. 

#3 – Zero-Click Search

Zero-click search refers to search engine queries that do not result in any clicks to other links. Instead, the user is able to find the information they need in the snippets at the top of the search engine results pages. Zero-click search accounts for 25.6% of mobile search queries, per Semrush research. From Google My Business to Rich Answers, brands can provide a wealth of information to consumers without the need for a click, simplifying the user experience.

Google Search Click Thru Rates – Semrush

Let’s address the elephant in the room – losing website traffic sounds like a detriment for brands. So, how do you flip zero-click search to your advantage? Forrester’s 2022 report by Nikhil Lai, Implement Holistic Search Marketing To Win The Search Engine Results Page, states that zero-click search, “challenges marketers who ‘have measured success purely through clicks’ to accurately measure search’s impact, according to Ryan Green, VP of marketing and innovation at Coegi. Without relying on clicks, search practitioners become more like PR directors focused on awareness, visibility, and top-of-funnel strategies.”

So, lean into your content quality. Make sure your technical SEO is optimizing for transactional search queries, and your content and website schema are structured for rich results. If you’re selling a product, you want it to rank in the top Google Shopping results for relevant keywords. Likewise, if you’re trying to rank for informational queries, make sure you have highly useful content on those topics written according to SEO best practices. This will increase your authority and improve your chances of gaining featured snippets. 

Zero-Click Search Tip

Add FAQs on key topics to your website to boost your chances of showing up in Google Rich Answers.  

#4 – Voice Search

Google voice search became available to Android users back in 2012. By 2020, 63% of Americans began using voice assistants in their daily lives – whether it was Siri on iPhones, Cortana on Microsoft devices, Alexa on Amazon Echos, or others (National Public Media, 2020). Today, we are seeing an even greater consumer adoption of connected devices for voice search. This includes hands-free devices like connected cars, voice-activated CTV remotes, and, of course, smart speakers. 

Currently, local search is a leading driver for voice searches beyond basic weather, music, and news queries commonly used with voice assistants. However, the growth of mobile commerce and hands-free search is making voice search a more important player in the search and e-commerce ecosystem. As the technology becomes more responsive and user-friendly, the Internet of Things will help create a wealth of opportunity for more voice search and voice shopping applications. So prepare now – start exploring how to make your content adaptable for voice search and explore connected device integrations. 

Voice Search Tip

The average voice search is 29 words long. Write content in a conversational tone and lean into Q&A formats targeting long-tail keywords. Also lean into broad match terms to allow your keywords to evolve with user queries. 

#5 – Google Multisearch

Multisearch is a new tool from Google allowing mobile app users to search using a combination of text and image. Using this AI-driven technology, users can upload an image and then type an accompanying query into the search bar. A multisearch example Google shares is uploading a picture of a houseplant plus the query “care instructions’.” 

Similarly, you can snap a photo of an item, such as a rug or a sweater, and find it or similar options for sale online. ‘Multisearch near me’ even allows users to snap a photo of an item and then find where it is available nearby. This provides a unique way for local restaurants and brick and mortar retailers to reach new customers via search. Think of the beautiful food pictures you see on Pinterest or Instagram. With multisearch near me, you can upload one of those images and see if a local restaurant has a similar dish to try. 

By layering text and image, multisearch responses can be more relevant to the user, personalized to their wants and needs. Although still a new and evolving tool, it’s clear to see the discovery and commerce potential multisearch offers for brands. 

Multisearch Tip

Develop search content, whether written, video, or image, for humans – not just to appeal to the Google bots. The goal of multisearch is to be as relevant and useful as possible – ensure your content matches these needs. 

Search engines, social media platforms, and e-commerce sites are collectively enhancing what’s possible for search. This means you need to extend both your SEO and SEM strategies to all possible channels in the media mix. To succeed with your search marketing strategy, focus on your audiences’ user journeys and discovery experiences first and foremost, rather than gamification of the SEO system. 

Key Takeaways to Improve Your Search Marketing Strategy: 

  • Think human, while leaning into Google’s emphasis on relevance and usefulness with your content. 
  • Create and structure content for rich results such as images, videos, how-tos, FAQs, charts, and more.
  • Take an omnichannel approach and apply your search strategy to social media channels and digital marketplaces. 

2023 Digital Marketing Trends Reshaping the Industry

Posted on by Coegi

 

Looking for ways to advance your digital marketing in 2023? Learn Coegi’s top tips and trends for programmatic marketing as we enter the new year.

On this episode of The Loop Marketing Podcast, Coegi’s President, Sean Cotton, and VP of Marketing & Innovation, Ryan Green, discuss the top digital marketing trends for 2023. Listen, watch, or read below to learn how to level up your advertising campaigns this year.

 

2023 Digital Marketing Trends & Predictions Podcast: Edited Transcript

Elise: Today we are talking about 2023 digital marketing trends and predictions. I’m joined by Sean Cotton, Coegi’s President, as well as Ryan Green, Vice President of Marketing and Innovation. 

I want to start by talking about if your viewpoints to marketing have seen a big change over the year. Ryan, do you wanna start us off?  

Ryan: The thing that I think has changed the most is how important content actually is to media. For several years, we’ve really talked about campaigns – campaign numbers, IOs, and target audiences. But, what’s important going into 2023 is the merging of media, audience, and automation with the content and the message. Those need to be thought of together now, and they have to be part of the media buy.

Leaning into publisher and influencer relationships – sometimes as the creative agency in some ways, right? I think this happened during the pandemic. it was hard to go to production to build an old school campaign. But, you were able to create content. You were able to write. You were able to leverage influencers. And the media agencies started to do a lot more of the work there. So that’s really changed my viewpoint this year.  

Elise: Sean, what about you? Any changes to your personal viewpoints over the last year for marketing?  

Sean: My thoughts are closely related to Ryan’s. At the beginning of last year, there were still a lot of effective things that could be done around audience. And there still is, but that signal is becoming weaker with privacy laws and regulations. 

In 2022, we saw the impact of our audience targeting capabilities lessen – which we expected. So in 2023, we need to continue to lean into research and content as Ryan was discussing. By using tactics such as influencer marketing, we can make sure we’re really engaging our best customers throughout their journey and not relying on the easy button.  

Elise: Right, the audience signal is weaker, so the content has to work even harder to stop the scroll. Plus, personalization is going to change quite a bit.  

Ryan: And I think what content is has changed too. We’ve seen success with shorter content. We’ve also seen success with long-form content. It’s not just the trope that the modern consumer has a three-second attention span. That may be their attention span on TikTok. But, that’s not true when people are watching 30 minute videos on YouTube or reading 10,000 word articles. 

The modern marketing campaign needs to take a broader lens on what content is and where it plays in the consumer journey. And then, we need to amplify it to the right audience using automated tools to make the perfect mix and ultimately achieve business goals.  

2022 Year in Review

Elise: I think that’s a good segue to talk about some of the predictions you had at the start of this year. Sean, you predicted there would be more emphasis on social short-form video across multiple different platforms. So how did that play out in 2022?  

Sean: Well, we certainly saw the growth in short-form video production and distribution with the growth of TikTok, YouTube Shorts and so forth. But, I don’t think brands are capitalizing on short-form video and telling their story. Content needs to be tailored for each platform differently. The social media environment with short-form video requires us to be much more agile. 

Sometimes, it’s better to focus less on quality and more on authenticity in terms of content production. So I think part of that prediction came true.  As users, we are engaging more with short-form content. But, brands and agencies are still trying to catch up as to how to capitalize on that to it’s full potential.

Elise: And then, Ryan, you made a prediction that the metaverse and augmented reality and virtual reality were going to be driving factors in brands’ marketing plans. How did that play out throughout 2022?  

Ryan: It hasn’t, at least not for most marketers. It has for gaming. It has in fashion. But I don’t think anybody could have predicted some of the struggles Meta had. There are some Web3.0 things I’m still bullish on long-term. So, if I could revise my  2022 prediction, I would lean in more to retail media. It certainly has come on as a driving force. There’s been a strengthening of signal from retailer point of sale and media networks that advertisers can really lean into. Retail media needs to be a major part of lower funnel plans for CPG brands and a variety of industries.  

Elise: And then you both predicted that the availability of consumer data was going to be more of a force in terms of ad quality and how we measure marketing. I’d like to hear where you think that is heading as we enter 2023.  

Sean: We spoke a lot about incrementality over attribution last year. I was really surprised at how quickly that approach gained popularity over the course of the year. A lot of other marketers were thinking the same way. The beauty of digital has always been that we could tie together touchpoints and show attribution or ROI. I expected it would take a while longer for people to shift. Even going back to the way we used to measure with advanced forms of media mixed modeling and incrementality. 

So, I think that prediction really came to fruition right before our eyes in 2022. And I think moving forward we’ll see savvy marketers become even more skilled. There’s not a lot of doubt about whether it’s the right approach now. At this point, it’s about perfecting that approach and making it more meaningful when we deliver campaign analysis.  

Ryan: I’ve been pleasantly surprised that, even with cookie deprecation delays, brands and advertisers didn’t fall back on click-based attribution. They did still continue to lean into incrementality, even when they had an excuse not to. I think that goes into reliance on audience targeting as well. It’s not just browsers and cookie deprecation, it’s also legal and regulation that’s coming. Sean mentioned news that came out from the EU on Meta today that potentially is going to nullify personal ad targeting – period . If that does become law there, that’s going to have a trickle down effect across the globe. So, it’s good that brands are moving forward with what modern marketing is going to look like.  

Privacy and Regulation Trends for Digital Marketing in 2023

Elise: So, would you say that regulation is a top challenge brands should be looking to tackle in 2023? How should they be looking at the changes in the privacy landscape?  

Ryan: It depends where they’re transacting. They definitely need to be on more alert if they’re operating in the European Union. The United States is still to be determined, but we have stronger regulation coming out of California. So there’s several different angles, but we have an idea of what’s going to shape out. 

It’s actually an opportunity for brands to put a stake in the ground about their values as it pertains to data collection and regulation. They don’t have to wait to be told what to do. They can decide themselves to continue to have great campaign performance while still clearly defining brand safe data collection.  

Sean: And at this point, we should be implementing best practices around data collection, storage, and security on top of our marketing campaigns. If an advertiser was to find themself with first-party data without a strategy for how to use it, I would suggest they reach out to a professional  as soon as possible.  

Retire These Digital Marketing Trends

Elise: I’d like to hear each of your hard-hitting takes on trends that marketers should retire in 2022?

Ryan: This probably should have been done a couple of years ago. The reliance on Facebook as an easy button and as your primary social platform. That needs to go. Not only has the world diversified in where our consumer’s eyeballs are, but there’s well-noted privacy regulations that Meta is the center of. Their stock went down 80% over the past 10 months for a reason – that’s unprecedented. If that’s not a signal to advertisers that maybe that’s not the one place you want to bet on, it definitely should be.  

Advertisers should have been diversifying their social and digital media spend for a long time.  iOS 14.5 was a wake-up call to brands looking at last click attribution. There was so much shift between what the platform reported versus what their backend sales were showing.

There’s not going to be an easy button. It’s challenging to create content that plays well on a half a dozen different social platforms and screens. This is the time when advertisers that do the hard work are going to be rewarded. The ones that want to make it easy are going to be downstream.   

Sean: If I had to pick one trend to retire, I’d point to viewing CTV/OTT video as simply an incremental video strategy. Historically, brands would view linear as the majority of the big screen budget and carve off maybe 5% for CTV/OTT. There’s still a lot of marketers that approach it that way. Whereas if we analyze a CTV/OTT buy versus a linear buy, we can attain greater reach and a more manageable frequency.   

With linear, we often get high frequency to a very small pool of linear TV watchers. And, all the data shows people are cutting the cord. So CTV/OTT should be a central part of advertising on the big screen. It’s measurable and targetable to attain the appropriate reach and frequency goals. Now, linear TV still has its place without a doubt, but they need to be looked at in tandem  

Ryan: And now you’re seeing the Nielsens of the world coming together and measuring CTV and linear TV in the same language. We’re going to transact on CPMs – not on GRPs. That’s a big step towards a more apples to apples comparison. When there’s two different measurements, they end up naturally going to different places. There’s less excuse now, with measurement partners that are able to translate both. You need to lean into that to be effective in 2023.  

2023 Programmatic Marketing Trend Predictions

Elise: What are some other big digital marketing trends for 2023?  

Ryan: One of the big things we’re going to look at in 2023 is the emergence of retail media as a primary vehicle for digital marketing campaigns. Retail media only emerged in the past two or three years with any real emphasis. It was something experimental. But now it could be the backbone of a CPG marketing campaign. Social may become secondary or tertiary to retail media, and that really flips things on its head. 

Sean: One trend would be redefining what performance marketing and media is, especially as we go into a recession. Every dollar matters, so all media needs to deliver some type of performance. Now typically, when you say performance marketing, people think of lower funnel tactics where you can see a direct conversion. But the fact is – every marketing dollar needs to perform. 

There’s pressure on CMOs and CEOs to show return on all of their marketing investment. So, marketers are challenged for all media to perform. Now, you’re going to measure awareness differently than consideration or intent, but there needs to be some sort of accountability. So a trend we’ll continue to see as marketers embrace incrementality, is looking at performance marketing with a wider lens.  

Ryan: I agree with that. One other thing that’s come up this year is sustainability and the effect of digital marketing on our carbon footprint. We are really starting to dive into supply path optimization – having fewer touchpoints from the ad server to the consumer. I think we’re going to see a lot of brands start to demand this across every third-party partner.  

2023 Social Media Marketing Trend Predictions

Elise: To wrap us up, I want to talk about the future of paid social media and influencer marketing. Are there other 2023 social media trend predictions marketers should be looking out for?  

Ryan: There’s never been so much headwind with social. Social media has always been a growth channel, in every aspect. But, you have headline after headline coming in – from Meta’s demise to Twitter now having 70% less staff. And TikTok is not going to run the way that it is forever, with government regulation coming against China there. Even in the influencer space, we’re starting to see Gen-Z and Gen Alpha rebelling against the perfect influencer lifestyle. We’re seeing less time being given to those platforms.  

A lot of those platforms make it very easy to have great reach. In some ways, this actually may be an opportunity to do more on social media. The billions of logins Facebook has are not suddenly going away. And there’s plenty of people that still use these platforms. But there needs to be balance in your social strategy next to other media.

Balance is going to be a calling card for 2023. The brands that go heavy into search and social are going to be at a disadvantage if they don’t think about all the places it takes to garner attention. Attention is still the number one commodity we’re looking to harness as marketers. And we’re going to have to be more creative in how we message audiences and place ads to be competitive.  

Elise: Well, thank you both for being here today and I’m excited to see how these digital marketing trends play out in 2023. 

 

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