Category: B2B

Breaking Down The Barriers Between B2B and B2C Marketing

Posted on by Stephanie Dwyer

Bringing Humanity to the Core of Your Marketing Strategy

Digital transformation has definitively blurred the lines differentiating the traditionally siloed B2B and B2C marketing practices. It doesn’t matter if you’re purchasing products or services, for a business or as consumers — we’re all human.  By focusing our attention on what matters most, the people, it becomes clear that the concerns we have aren’t unique to B2B or B2C marketing; they’re mutually shared. 

Understanding that these two worlds converge allows marketers to identify and evaluate emerging technologies and trends from a lens of humanity, creating space to innovate and avoid false limitations of what qualifies as a B2B marketing strategy and what is more “appropriate” for B2C. 

Deloitte’s 2023 Global Marketing Trends Report offers a perfect roadmap to reframe our mindset and humanize B2B marketing.

  1. Answering economic instability with marketing investments
  2. Driving growth through internal sustainability efforts
  3. Using creativity as a force for growth
  4. Adopting rising marketing technologies 

Here’s how marketers can apply these four trends to create a human-to-human (H2H) strategy and bridge the gap between B2B and B2C marketing.  

Weathering Economic Uncertainty With H2H Marketing

We’re faced with the challenge of trying to plan without fully knowing what lies ahead amidst uncertain economic times. Value becomes more important than ever when times are tough. We need to find new ways to add or communicate value and meet human needs through personalized experiences. This is where smart use of data becomes your secret weapon, and is actually expected by three-quarters of consumers, according to McKinsey.

“Data will lead us to the points of contact with advertising [that] are increasingly personalized and more relevant” In other words, how can we make each touchpoint in an omnichannel marketing ecosystem feel authentic and personal? Once we pinpoint what drives the biggest impact and makes people feel valued, we can tailor solutions based on those preferences. Put this into practice by strategically investing in conversational marketing. While customers appreciate personal, human interaction, they don’t want to give up the convenience of automation. We can offer the best of both worlds by pairing a human-centric strategy with innovative technologies like targeted marketing, live chat and AI.

Trust, Sustainability and a Human-Centric Culture

In the wake of 2020, B2B and B2C marketers alike were faced with some of the most disruptive crises in recent history. Fast forward to 2023, and “trust, values, and integrity are at the forefront of what customers expect from businesses they shop with. Customers expect brands to demonstrate rich and solid values in 2023, prioritizing ethical, social, and environmental responsibilities.” 

Marketing leaders from both disciplines have a lot more riding on their shoulders with 88% of consumers awarding trust as their top value during times of change. And out of that pool, 78% of their purchasing decisions are influenced by businesses’ environmental practices. It’s no longer simply about growing revenue; it’s about growing your business responsibly. Having a true Environmental, Social, and Governance (ESG) policy in place can not be an afterthought or a nice-to-have. It is pivotal for long-term growth.

Deloitte highlights three core strategies to build intentional ESG marketing practices:  

  • Implementing more sustainable internal marketing practices 
  • Making long-term commitments towards reducing the carbon footprint, and
  • Promoting more sustainable product and service offerings

The best way to take this on is to utilize one of the core tenets of the H2H approach: self-awareness. Taking the time to measure and evaluate your sustainability practices requires effort and forces you to take an honest look at your business practices as it relates to carbon output.   

Here are some great examples of eco-friendly practices that support this human-centric approach:

Driving future growth is dependent on a commitment to  sustainability— or at least, that’s what 55% of marketers are saying. Making a commitment to ESG programs opens the door for brands to mend broken relationships, form new connections, and nurture trust across audiences – both B2B and B2C. 

Creativity is the Main Character in Brands’ Growth Paths

49% of marketers believe the ability to integrate sophisticated analytical capabilities into marketing strategies is critical for long-term success. However, marketers must act on their analysis in a human way to maximize impact. 

Cristian Cabello, CMO of Derco, illustrated that ideology by saying, “Brands should blend data with human-centered methodologies to create a more complete picture of the customer, prevent mistakes an algorithm can’t always understand, and cultivate connections with the customer.” In other words, data is simply data if you fail to tell an emotionally compelling story with it. 

Research shows that people want to hear stories from brands and over half are more likely to buy products from brands whose stories they love. Messages built around a personal story are:

  • More memorable and easier to process 
  • Break away from corporate language and technical jargon 
  • Enable honesty and transparency with engaging analogies
  • Use authenticity to knock down barriers

As professional storytellers, B2B marketers should make content relatable and personable to build deeper connections with prospects and stakeholders. Consider using channels from the B2C playbook, like influencer marketing. Lean into this era of co-creation and explore new partnerships and platforms that will generate a stronger brand community. 

Adopting Rising Technologies with a Human Touch

We can’t help but pay attention to industry chatter around emerging trends and technologies. But, over-investing in something unproven can be unwise. Finding the balance between the hype and worthwhile investments could mean the difference between creating a competitive advantage or falling behind.

In the coming year, B2B marketers should consider:

  1. Taking advantage of AR/VR for experiential B2B marketing interactions: This strategy allows for data-driven decisioning and delivers on the growing expectations for more personalized and engaging consumer experiences. For example, Nestlé Purina Petcare has implemented 3D VR technology to assist retail partners with better in-store merchandising.
  2. Exploring the metaverse’s role in the customer experience: Data shows that those who fail to create a strategy to join the metaverse may lose the opportunity to become a leader in the space. 17% of US marketers are active participants, whereas 40% are laying the groundwork to expand engagement and experiences in the metaverse.
  3. Using blockchain technology to strengthen data privacy: Blockchain offers new possibilities to bolster privacy and give control back to consumers. For example, in the healthcare sector, blockchain technology can store, share and utilize data to communicate with patients without sharing data with a third party.

Customer expectations are shifting, and with them, the distinction between B2B and B2C marketing is collapsing. Taking this in stride by prioritizing a holistic human-to-human approach is a future-proof way to respond to the perpetual disruptions caused by digital transformation and technology. We can stop over-complicating things and opt to simplify our approach by bringing it back to what matters most: we’re all human. 

4 Steps to Scale Your Multiunit Enterprise Marketing Strategy in 2023

Posted on by Sean Cotton

Brand marketing advice is often over-simplified – directed towards growing one brand, one product or one service. Multiunit enterprise marketing requires more complex, yet streamlined, solutions to effectively scale and drive sustainable growth. 

Take a large pharmaceutical company, for example. They typically have multiple business units, each overseeing multiple brands. Not only that, but they often need to reach and persuade multiple audiences – healthcare providers, patients, key opinion leaders, sales reps, procurement managers and caregivers. Essentially, they’re having to consider everything, everywhere, all at once. 

Without an integrated marketing and measurement strategy to tie it all together, chaos may be the only thing to scale. 

The Solution: Plan an overarching brand ecosystem alongside business line campaigns

Building a holistic ecosystem is the foundational structure needed to establish a flexible multiunit marketing strategy. It creates cohesive messaging and creative alignment, appropriate governance for audience targeting, and allows business lines to cross-share learnings that break down silos and level up organizational goals.

How do you accomplish this balancing act? 

  • Set cascading goals for each business unit to establish unified commitment
  • Create sub-ecosystems surrounding each core audience for authentic engagement
  • Optimize the user experience, paying close attention to the B2B2C relationship (if relevant)
  • Build a unified measurement framework to clearly articulate KPIs and desired business outcomes

Let’s break down these four key components for scaling multiunit enterprise marketing in more detail. 

#1 – Plan holistically using cascading goals for each business unit

Each business line has a unique agenda. This is inevitable. But, when you plan overarching and business line campaigns simultaneously, you can feed each agenda into a cohesive brand strategy. This upfront rigor in strategic planning will allow long-term flexibility. 

Start by establishing clear roles and responsibilities to delineate how each business unit contributes to the primary business and marketing objectives. We’ve found the best way to accomplish this is by using the cascading pyramid method of goal setting. 

Cascading goals are “first established at the highest level of the organization. Then, supporting goals are created for every department and team.” Those supporting goals are broken down into KPIs and then specific tasks or initiatives, getting more granular as you move towards the bottom of the pyramid.

Cascading Goal Pyramid

From a media planning perspective, you can assign each business unit unique OKRs and KPIs that contribute to topline goals. This is particularly important to account for the element of real-time spend optimization. When you align on KPIs early in planning, you can select channels with both business objectives and AI-driven optimization in mind. 

Client Example: Coegi works with a regional bank client with multiple business units: consumer banking, commercial banking and home equity. We have a unique audience-targeting strategy for each line of business using behavior-based indicators to ensure we’re reaching a qualified audience. However, every unit shares one core goal: growing new customers. As such, all media KPIs ladder up to that goal and drive the business in a cohesive and clear direction. 

#2 – Create ecosystems surrounding each core audience group

Take an audience-centric approach to media planning by using data and research to gain a deep understanding of core audience behaviors and values. This foundation will inform media and messaging decisions that reduce wasted impressions and build more authentic relationships.  

Apply this knowledge to build and nurture a marketing ecosystem surrounding each unit’s unique audience(s). For example, Coegi worked with BODYARMOR to expand and differentiate the brand in the crowded sports drink marketplace. They were looking to identify and reach new audiences for three distinct product lines: BODYARMOR Original, Lyte (sugar-free) and Edge (caffeinated). 

We created microtargeted audiences for each line, including: Blue Collar Workers, Grocery Gatekeepers, Veterans, Teenage Athletes and Health-Focused Adults. For each audience, we built a custom media plan and recommended messaging strategy – creating an ecosystem of organic touchpoints in their day-to-day lives. Read the full BODYARMOR case study here for more details. 

#3 – Optimize the B2B2C experience

Oftentimes, multiunit enterprises need to reach both professional and consumer audiences – requiring marketers to take a B2B2C approach. These brands need a marketing strategy that facilitates a conversation between the business and the end consumer, meeting them where they are in their level of awareness and knowledge. 

The business customer typically requires more brand-building content. Focus on ways to drive brand recall, establish a unique value proposition (UVP), and communicate benefits to their lives. VP of Marketing at Notion, Kate Rojas, quotes, “In a true B2B2C business model, your partners must be viewed as a true business partner and not just a channel to sell more products…” 

In the spirit of partnership, create a mutually beneficial system. For instance, if you are a financial brand communicating with advisors, sell them the offering that provides the quickest conversion or highest value reward. Then, use that inertia to help them cross-sell using your entire portfolio. This will benefit their bottomline while helping you establish loyal consumers who are invested in multiple offerings. 

Consumers, on the other hand, typically require more basic education about the category itself and the value it offers. This is especially true for more complex and regulated industries, such as finance, IT and healthcare. 

Client Example: Coegi uses a B2B2C content marketing strategy focused on driving brand awareness for our client, Athene, a leading retirement services company. Their end customers often need general education on the importance of retirement annuities. Financial advisors need more technical content about the brand’s benefits. Knowing this, we tailor content to their unique needs within one intertwined strategy so that the B2B and B2C units work together in support of the brand’s goal.

#4 – Build a comprehensive, cross-unit measurement framework

Even with unique campaigns by brand, product, or division, it’s critical to share and apply key takeaways. Insight sharing across units helps avoid a siloed view and allows the business as a whole to optimize more efficiently. 

This is also imperative for flexible budget allocation. When all units are part of an integrated strategy, budget can be allocated to the strongest performing lines, as determined by a test-and-learn approach. 

For specifics on how to create a unified measurement framework, view our 5 Step Guide to Measuring Marketing ROI. 

Read our Measurement Guide here

Create Your Multiunit Enterprise Marketing Strategy

An HBR article states, “multiunit organizations must ensure some degree of customization even as they pursue standardization. They must respond to the distinctive features of local and regional markets to achieve the best results.” 

So, while a nuanced approach for each unit, market, or even location is necessary, brands need to maintain some level of standardization for efficiency and scalability. By planning business line campaigns within this holistic strategic framework, you can ensure appropriate top-line budget allocation for each effort and avoid evaluating any one line in a vacuum.

Driving 12K Leads for a Luxury Home Appliance Brand

Posted on by Coegi

Brief

A luxury home ice maker brand partnered with Coegi to create a B2B2C strategy that would establish relationships with custom builders, designers, and homeowners, driving in-store visits to authorized brand dealers and growing their sales pipeline.

Highlights

12,000
Leads Generated

68%
Lift in Dealer Visits

 

Challenge

Consumers who were in-market for home appliances were easy to reach and wanted the client’s products. However, they could not buy directly from the brand. We needed to reach kitchen designers and renovators to close the awareness gap between consumers and professionals. 

Our team had three key questions: 

  • How can we reach this niche audience beyond traditional B2B channels?
  • How do we evaluate if we effectively reached this audience?
  • How can Coegi set up the client for long-term success with this audience?

This home designer and builder audience had proven difficult to reach online. So, we needed to expand beyond traditional B2B channels, such as LinkedIn, to drive lead generation and build a long-term CRM growth strategy for the brand. 

Solution

Building Awareness With B2B Audiences

Digital media platforms offered limited reach to build awareness among our very niche group of trade professionals. Instead, we partnered with key trade publications to leverage their email syndication lists. 

Prior to activating any digital media, Coegi worked with three leading industry publications for a three week email-blast campaign prompting website visitation. This allowed us to build a fresh, highly-qualified audience list primed through sequential messaging. 

Driving Action From In-Market B2C Audiences

We took an audience-first approach focusing on consumers already in the consideration stage for relevant products, and drove three core audience segments to find the brand’s B2B dealers: 

  • Influencers: Custom builders and designers seeking a luxury ice maker producer for clients
  • Explorers: In-market consumer audiences already considering the brand 
  • Kitchen Buyers & Remodelers: In-market audiences with a history of purchasing luxury home goods but lacked brand awareness 

Coegi used Facebook, Instagram and Pinterest to reach users actively searching for home renovation ideas and products. This was accomplished using a blend of contextual, interest, lookalike and retargeting audiences. We also used display retargeting and a paid search strategy to own branded search terms and secure top-of-page placement at final stages of the consumer journey. 

Implementing a Full-Funnel Measurement Strategy

With email serving as the awareness driver, we were able to focus on measuring core actions, such as “Dealer Locator” button clicks and contact form submissions on their website. These actions helped us evaluate if we had reached the B2B audience and then implement sequential messaging and flighting to drive conversions.

The Results

By combining the audience quality of industry publications with digital reach and measurement, this B2B2C marketing campaign drove outstanding results. It generated 68% growth of in-person dealership visits and 12,000 B2B leads to establish a first-party CRM database. 

Key Learnings

  • Digital technology and tools that may not be top of mind for B2B marketers can be used creatively to solve problems
  • Understanding who your audience trusts up front leads to smart partnerships that take the guesswork out of your strategy

The B2B Digital Marketing Handbook

Posted on by Coegi

The digital marketing revolution is sweeping the world – and B2B advertising is no exception. Buyers and sellers are shifting to digital channels for conducting networking, brand building, product demos and training, and even transactions. 

Using this handbook, you can adapt your brand to the evolving marketplace by using the most effective channels, targeting methods and measurement strategies for reaching modern B2B buyers. In this guide you’ll learn the answers to key marketing questions, such as: 

How can you efficiently target B2B audiences?

B2B’s emphasis on precisely targeting niche audience groups will be affected by third-party cookie deprecation in 2023. Find a balance between leveraging non-cookie based second and third-party prospecting audiences and creating digital touch points with your CRM contacts to reach the buyers that matter most for your brand. 

What are the best channels for B2B brands to advertise on?

Some of the most effective and fastest growing digital channels we recommend for B2B marketers include social, display, search, connected TV and audio. Read the full guide or continue scrolling to learn how to activate each channel most effectively and achieve business results. 

How to measure the results of B2B digital marketing? 

Track the cross-channel customer journey via both sales and marketing touchpoints. Accurate measurement provides learnings to optimize the process, making the sales funnel shorter and ad spend more effective. A common misstep marketers make is focusing solely on attribution and sourcing metrics. This is an oversimplification that blinds true insights and efficiency. To more accurately track a complex buying cycle, we outline a five step measurement process to define omni-channel success.

Future-Proof Your B2B Digital Marketing Strategy

Digital-first marketing is the way forward for B2B brands. This handbook provides a deeper understanding of the high level trends you need to know to stay ahead of the competitive curve and capitalize on untapped marketing space.

Download the B2B Digital Marketing Handbook now to level up your strategy. If you have any questions, don’t hesitate to contact us to set up a discovery call.

Adapting to the Digital-First B2B Marketplace 

B2B digital ad spending is growing rapidly, and traditional spend is not expected to recover to pre-pandemic levels. Digital advertising will be pivotal for B2B brands moving forward as buyers become more accustomed to a digital-first marketplace. 

Here’s three simple shifts that can have a major impact:

Follow B2C’s Example

Leading consumer brands diversify and digitize their marketing mix to create robust omni-channel strategies. This is highly successful for meeting customers wherever they are online. Personalizing content is now an expectation for B2B digital marketing.

Lead with Data

Use CRM data to identify customers with the greatest lifetime value based on potential or historical spend to optimize your marketing expenditure. Then, create AI-based lookalike models to find new consumers who behave like your best customers.

Lean into Video 

B2B buyers engage heavily with video content across the consumer journey, perhaps to the surprise of the more traditional B2B marketers. Product demos, tutorials, webinars, and culture-based content all have an impact on engaging and informing buyers. 

Digital Account-Based Marketing (ABM)

Companies are placing the highest investment for their account based marketing (ABM)  strategies into digital. The majority of spend occurs on social media, paid search, and e-newsletters. However, other channels such as display, CTV and audio are gaining more share of wallet each year. 

A barrier to successful ABM is the ability to efficiently and effectively personalize marketing at scale. This is addressable by using AI technology to segment and serve account-based ads on a programmatic level. There are also various methods for account-based targeting on platforms such as LinkedIn. 

Targeting B2B Audiences with Digital Marketing 

Impact of the Cookieless Future

It is important to maintain a forward looking mentality for lead generation. The cookieless future will affect targeting niche audience groups, an emphasis of B2B marketers. Brands should explore emerging identity-solution technologies while also prioritizing first-party data collection. Finding a balance between leveraging third-party prospecting audiences and your CRM contacts can define your success. 

Know Your B2B Audience

Use consumer intelligence tools to create highly specific audience personas. Understand where their media consumption lies so you can reach them in both endemic and non-endemic environments. Focusing on intentionally targeting high quality leads will achieve a much higher return on investment than a mass market approach. 

Job Title Targeting

Reach industry professionals based on the NAICS listed industries in which they work. Target using ABM, job title, job function and seniority targeting, firmographic, and intent signals. Further refine targeting through Boolean logic to reach specific B2B audiences.

IP Targeting

IP targeting enables brands to identify qualified households and businesses based on IP address. You can also create look-alike models using audience lists to expand reach. This allows you to target specific business locations and reach employees while they are at work. 

Geo-Targeting

Geo-fencing powers hyper-local mobile targeting in specific locations of your target accounts. Geo-targeting industry conferences can be effective to reach a high concentration of relevant professionals with greater efficiency. 

Retargeting

Website retargeting allows you to reach warm leads who have recently visited your site with sequential messaging. Conversion pixels can be particularly useful for B2B brands to place on key actions, like PDF downloads or form submissions. However, the deprecation of third-party cookies will inevitably impact this – so avoid overreliance on this tactic.

Key Channels for B2B Digital Marketing 

Brands need to enable digital transaction and communication across all stages of the lead funnel. Here are some of the most effective and fastest growing digital channels we recommend for B2B marketers:

Social Media

While social media is extremely useful in personifying the brand, it also goes a long way in driving new prospects and increasing customer lifetime value. Advertising and engaging content initiates that process. The most commonly used and highly effective social media for B2B brands is LinkedIn. 

LinkedIn has millions of active professionals with detailed targeting capabilities for reaching a business-focused target audience. On LinkedIn, individuals are more likely to be engaged in business-related activities, which is a great fit for B2B initiatives. 

Connected TV

Brands are realizing the value of video in driving awareness through storytelling, which is just as important to B2B as it is to B2C. CTV ads provide maximum impact, reaching users on the largest screen in their home against premium content. With advanced audience targeting across CTV devices brands can re-engage existing customers and reach new audiences. 

Programmatic Audio 

Programmatic audio is a growing sector for B2B. Placements in relevant podcasts or streaming platforms can reach very specific audiences. B2B spend in this category is currently lagging, but we expect growth in the next several years. By capitalizing on this tactic now, your brand has the potential to capture attention ahead of more widespread adoption 

Digital-Out-of-Home

Digital Out of Home (DOOH) refers to the purchasing of digital screens in public. With DOOH, you can purchase inventory nearly in real-time versus traditional methods that take multiple weeks and contracts. Digital screens place ads in locations where you know key decision makers are likely to be.

Display

4 out of 10 US B2B marketers said they plan to increase their display budget in 2022. Use display to drive consideration and lead generation through specific CTAs. Segment audiences based on attributes and behaviors. Then, connect with them on relevant sites and apps using a combined approach of contextual and audience targeting. 

Native

Native ads match readers’ interests with curated content and generate higher brand engagement. This is especially useful for targeting B2B buyers when they are consuming contextually relevant content. Plus, it can position your content as an additional resource to the topic they are reading about without being intrusive.

Paid Search (PPC)

To show up in highly competitive search rankings, combine organic and paid search strategies for maximum impact and profitability. When B2B buyers begin searching for information, they will likely land on a top ranking site on Google. So, it is critical to bid against the most effective keywords to place your brand at the forefront of the consumer journey. 

Measuring B2B Digital Marketing Results 

Tracking the cross-channel journey across sales and digital marketing touchpoints is essential. Accurate measurement provides learnings to optimize the process, making the sales funnel shorter and ad spend more effective. 

Focusing on sourcing metrics is an oversimplification that blinds true insights and efficiency. To more accurately track a complex buying cycle, we recommend creating a custom measurement framework. 

Use this 5-step process to define omni-channel success for your B2B marketing: 

1) Align Sales and Marketing Teams

First, sales and marketing must have alignment. The following steps of identifying business OKRs should be collaborative to meet shared goals and understand the impact of one another’s efforts.

2) Identify Desired Business Outcomes

Secondly, establish and understand your core business goals. This creates a roadmap that empowers marketing and sales teams to make informed decisions. From there, you can begin to build a strategic marketing plan to move the needle for the brand

3) Determine KPIs to Indicate Success

Begin to identify the signals that trigger audience actions and bring you closer to your goals. Next, determine how each touchpoint leads the customer to the point of purchase and how you can track directional success. Move beyond typical metrics that simply measure media efficiency and see what is truly impacting your business results.

4) Evaluate Incrementality

As you nurture leads and drive new business, evaluate the incremental effects of your marketing strategy. To test different tactics or channels, establish a performance baseline and then adjust one variable at time to see the impact. This will give you more accurate insight than attribution or last-click models. 

5) Create a Cycle of Test and Learn

Now it is important to identify the key questions we can answer to improve upon results in the next campaign. Create a learning agenda to determine which components are driving the best outcomes so you can adjust and optimize in the future. 

Apply these core principles and watch your business transform. Using this approach will allow you to track and communicate meaningful data about your buyers, no matter how complex your channel strategy may be. 

Key Takeaways for B2B Marketers

Agility will be key in 2022 and B2B brands have an exciting opportunity to leverage the digital marketplace to their advantage. Using this guide, you should be able to better understand how to adapt your brand’s strategies for long-term success.

With a digital-first approach, audience personalization, and strategic targeting, you can reach your highest potential buyers with maximum efficiency. 


As you continue to navigate these challenges, Coegi is here to be your guide!

Reach out to us at info@coegipartners.com for a strategy consultation to enhance your customers’ digital journey.

Increase B2B Conversions Using Account Based Marketing

Posted on by Coegi

Account based marketing (ABM) is a focused strategy that blends sales and marketing efforts to reach high potential B2B customers. However, many brands struggle with achieving the level of personalization and automation needed for effective ABM at scale. Thankfully, there is a solution: programmatic ABM. Using automated buying tactics, brands can serve targeted ads to thousands of highly segmented B2B consumers within target organizations using technology and data for personalization. 

Why Account Based Marketing?

B2B marketing has historically emphasized quantity of leads generated first (Marketing Qualified Leads), with quality to follow (Sales Qualified Leads). Unfortunately, this method has led to 79% of leads never becoming customers, not to mention wasted media dollars. The account-based approach instead focuses on decision makers in target companies rather than mass outreach. By doing this prequalification, the sales funnel becomes shorter and every customer touchpoint is more intentional and personalized. This is why 77% of marketers believe ABM is their top driver of sales and marketing success. 

Zeroing In On the Target

Emarketer data shows that one key barrier to successful ABM is the inability to efficiently and effectively personalize marketing at scale.  We know this is a critical issue to solve as, “40% of company executives in e-commerce report that personalization directly affects their sales and company revenues.” Once you have your ideal customer profile nailed down, how can you make sure you are reaching these individuals?  Can you reach them at scale, with personalization and within your given budget? Here’s where programmatic activation comes in.

Programmatic Account Based Marketing: Powered By Technology

Programmatic advertising automates the ad buying process. Just because you are targeting individual business accounts, you don’t have to have massive teams calling or emailing accounts one by one to succeed. With proper campaign segmentation, you can tailor ads to feel highly specific and relevant to individuals within these companies.

AI-powered creative learning takes this one step further by determining which combination of imagery and copy will be most effective for different audience segments and adjusting in real time. Programmatic and AI also allow agility and flexibility across channels. You can take a social ad and run it on digital or test a top performing display video on CTV – all while being confident your media spend is serving ads to real, qualified decision makers. 

 

ABM Investment Across Digital Media Channels

Activation: First-Party First

When available, start by leveraging existing CRM data. Activate against this high value pool of leads who have already shared their information with you via content downloads, newsletter sign-ups, or other acquisition activities. Carefully segment these individuals so you can serve highly relevant and personalized ads based on their industry, level of seniority, interests, geography, etc.

  • Work with a programmatic agency to activate 1PD segments across various digital channels and media publishers.
  • Track user behavior and data trends
  • Use AI tools to create lookalike audiences to expand the targeting pool

Expand and Refine Your Ideal ABM Customer

To expand further, strategically incorporate third party data. Various data partners can be tapped to reach decision makers across digital channels. Keep in mind that with third party data in particular, it is important to have a smart targeting strategy. 

Start by refining your audience. Yes, you want to achieve scale and pack the lead funnel for your sales force, but the way to do that effectively and efficiently is by ensuring you understand what the ideal customer looks like. Your cost per lead may be higher when you narrow the targeting parameters, but you can expect a greater return by reaching audiences with the highest potential lifetime value and reducing wasted hours sifting through unqualified leads.

Layer your targeting with firmographic, job title, and seniority parameters that indicate a high potential account. Look at your best customers  – what do they have in common? Segment your target personas into specific buckets so you can tailor your creative and messaging accordingly – adding the personalization now expected by B2B buyers.

Some targeting tactics for B2B accounts to consider are: 

  • Intent targeting to identify individuals and organizations who are actively searching for a particular topic or solution
  • NAICS job title targeting to reach specific job titles or organizations 
  • IP/Geo-Targeting to target specific business locations or industry events
  • Social targeting by skill/title/industry/location across platforms

Using programmatic activation with a digital partner allows brands to reach these highly sought after audiences with efficiency of both budget and time. 

B2B Channel Strategy: Time To Diversify?

Companies are placing the highest investment for their ABM strategies into digital, with the majority of spend occurring on social media, paid search and e-newsletters. These are all key ways to reach buyers, however, other channels such as programmatic display, CTV and audio are gaining more share of wallet year over year. Consider some of these more untapped spaces to allow your brand voice to be heard without competing with the noise. 

When choosing your channel strategy, don’t put all your efforts into one high-performing channel, such as LinkedIn. Instead, activate ads across a variety of channels based on the media consumption habits of your target audience and other behavioral insights. Use data-informed programmatic placements to meet the audience wherever they are active online.

To determine the best channel mix, it’s critical to build a cycle of testing and learning into your measurement strategy. This enables ongoing learning and optimization to improve the lead nurturing process by identifying what is working and what isn’t. Ask questions and test various tactics to find answers so your brand avoids stagnancy and reduced efficiency in the sales cycle.

Key Takeaways

  • Account based marketing doesn’t have to be tedious. Taking a programmatic approach enables efficiency and scale for brands with large target account pools.
  • Refine targeting criteria and segment key audience groups to personalize creative accordingly. 
  • Capitalize on your first party data, then expand reach with high quality third party data to reach verified decision makers.
  • B2B brands can benefit from an omni-channel media approach and considering non-traditional B2B media placements

Start reaching hundreds to thousands of B2B leads today by working with Coegi to build a programmatic ABM strategy. Download our guide to B2B Marketing to learn more. 

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