Tag: Industry Expertise

For all industry posts

Navigating the Evolving Digital Video Landscape: 2024 Trends and Strategies for Marketers

Posted on by Coegi

In the digital realm, we’ve witnessed firsthand the transformative power of converging technologies and evolving consumer preferences. The intensifying battle for user attention, the ubiquity of smartphones, the proliferation of streaming services, and the growing appetite for immersive, personalized experiences have propelled video to the forefront of content consumption, surpassing text-based alternatives.

2023 saw video marketing become the cornerstone of engagement, revolutionizing business connections. This surge showcases diverse content and devices catering to personalization, authenticity, and educational value, making video king in marketing strategies.

Video & The Consumer Consumption Landscape 

Imagine captivating a global audience of 3.5 billion by 2023. That’s the video revolution unfolding before us, and the screen time speaks for itself: Americans spend over 7.5 hours glued to screens daily, devouring video content with unmatched fervor. Marketers are chanting in unison: video reigns supreme in social media marketing. Over half (54%) have named video as the sovereign ruler, with its unmatched ability to enthrall audiences, educate them, and spur them to act.

 

Smartphones have become the go-to device for digital video consumption, embraced by 69% of U.S. adults. This shift away from traditional television is fueled by the widespread adoption of 5G connectivity, with nearly one in four smartphone owners streaming videos on the go.

 

While mobile video remains significant, connected TVs (CTVs) are poised to take the lead with video accounting for 90% of CTV content. This trend will reshape the digital video landscape by 2025, with CTV video, social video, and YouTube taking center stage. Subcategories like SVOD and TikTok will further solidify the dominance of CTV video and social video.

The Impact For Marketers: Digital Video Advertising Spend & Strategy

The global video advertising landscape is experiencing a seismic shift, propelled by user consumption patterns. With an expected video ad spend reaching a staggering $180 billion by year-end 2023, it’s clear that video is king. The United States leads the charge, with a significant portion of that budget allocated to search and social video ads. Both channels exhibit a strong mobile bias, while their presence on CTV remains limited.

 

But this is changing. CMOs are discovering the undeniable power of video, with a 24.74% increase in brand lift and recall, 21.71% improved user experience, and a whopping 40% boost in brand perception. This translates to a more engaged and informed audience, ultimately driving brand awareness and loyalty. While video’s direct sales impact sits at 15.65%, its ability to nurture leads and build trust makes it a vital tool for marketing teams. This is evident in the fact that 68% of marketers track engagement, and 51% now measure lead generation and conversion rates, recognizing video’s true value beyond just views and likes.

 

2023 witnessed a critical development in this evolution: a wave of CTV adoption across diverse industries, with retail, health & wellness, and CPG leading the charge. By 2027, retail media spending on CTV is projected to reach $8.64 billion. Yet, a crucial challenge remains: our lagging migration to CTV. Despite consumers spending a whopping 25% of their time on the platform, advertisers are underinvesting, allocating a mere 9.5% of digital ad budgets.. Concerns about limited inventory and premium pricing are holding us back.

 

It’s time to overcome these hurdles and unleash CTV’s potential. By collaborating and harnessing its power, we can reach target audiences where they are and achieve unparalleled success in this transformative era. The video advertising landscape is ripe for innovation and growth. By embracing the full potential of video across platforms, we can unlock unprecedented opportunities to engage with audiences and build lasting brand connections.

Trending: AI-Powered Digital Video Creation & Personalization

In the competitive landscape of 2024, AI-powered personalization and audience insights can elevate your video marketing campaigns to new heights of engagement and effectiveness:

Key Takeaways for Marketing Professionals

  • Embrace AI-driven personalization while prioritizing authenticity: Audiences are craving real connections, not manufactured perfection. Refine your content to resonate on a deeper level, but steer clear of anything inauthentic. Micro and nano-influencers who spark genuine conversations are your secret weapon. And remember, transparency is key – be upfront about AI’s role in crafting your message. This authenticity is your golden ticket to engagement, trust, and brand loyalty.
  • Utilize AI for efficiency, not replacement: Automate tasks and gain insights, but don’t let it replace human creativity. High-quality creative content remains essential for impactful marketing campaigns.
  • Craft personalized video journeys with AI-powered insights: Analyze customer data and deliver hyper-personalized video content, tailored to individual interests through dynamic elements, interactive experiences, and customized recommendations. It allows you to lean into using an inclusive approach by going beyond surface-level metrics while driving engagement and fostering loyalty.

Unleashing Innovation through Experimentation

  • Streamline your video production process & elevate your marketing videos with AI-powered platforms, empowering you to easily create engaging videos. These platforms can be used to create videos from text, add AI-powered voiceovers and avatars, and craft captivating social media videos.
  • Harness the power of AI-powered creative effectiveness platforms to revolutionize your campaign planning, video testing, and media planning. These platforms utilize advanced technologies like facial coding, eye tracking, and computer vision to provide unparalleled insights into your target audience’s behavior and preferences.
  • Foster inclusivity by leveraging AI-powered dubbing tools to unlock global audiences, enhance accessibility, and expand your video’s reach by removing language barriers through dubbing, subtitles, and captions.

Trending: Cross-screen, Cross-channel Advertising Solutions

As audiences divide their attention across various devices and engage in multitasking, marketers must reimagine their video advertising strategies to win them over:

Key Takeaways For Marketing Professionals

  • The rise of Netflix and Prime Video’s ad-supported tier: As CTV advertising gains traction and linear TV struggles to find its footing, Amazon’s Prime Video ad-supported tier is set to fuel a surge in ad spending. This presents marketers with a wealth of new diversification opportunities using multi-platform video ad campaigns to engage with a broader audience.
  • Distinguish your brand and engage viewers with premium-produced video ads: UGC’s authenticity and relatability can be highly effective, but its production quality often falls short of premium video content’s polished and refined aesthetic. As streaming TV continues dominating viewing habits, marketers should prioritize premium video content to capture attention and drive results.
  • Fragmented media consumption necessitates a multi-screen marketing approach: With 5G technology enabling seamless video delivery, marketers can now craft engaging ad experiences that adapt to individual viewing habits. By leveraging an omnichannel approach, you can ensure your message reaches the right audience at the right time, maximizing the impact of your campaigns.

Unleashing Innovation Through Experimentation

  • Streamline the shopping journey by incorporating shoppable CTV video ads: Seamlessly integrate product information and purchase options within your video ads, enhancing engagement and driving immediate conversions.
  • Tap into the massive audience consuming live sports online: As digital platforms compete for your ad dollars, unlock premium inventory with NFL Sunday Ticket on YouTube. Reach paying subscribers, traditionally targeted by major brands, with the precision of digital advertising. YouTube’s “multi-view” expands this inventory, offering even more targeted ad placements.
  • Long-form video investments drive exponential returns: Let performance, not production value, guide your video investments. Embrace a data-driven, multi-platform approach, and repurpose the content that truly connects.

Trending: Embracing Interactivity, Live Streaming, and Format Diversity

Marketers should strategically embrace the versatility of vertical and horizontal videos, strike a balance between short-form and long-form video content, and engage audiences in an interactive and immersive modern world:

Key Takeaways For Marketing Professionals

Unleashing Innovation Through Experimentation

  • Incorporate AR elements & VR experiences: Overlay virtual objects and graphics onto real-world scenes to create an interactive and immersive storytelling experience. Transport viewers into a virtual world where they can interact with your brand’s story and products in a fully immersive environment.
  • The Synergy of Branching Narratives and Gamification: By allowing viewers to choose their own path and incorporating engaging gameplay elements, you are enhancing viewer engagement, collecting valuable data, personalizing product recommendations, and fostering deeper connections. 
  • The powerful trifecta: Live shopping experiences, combined with horizontal and vertical video formats, and creator content, can create a powerful video advertising strategy that resonates across platforms and drives meaningful engagement with their target audience.

Digital video has emerged as a formidable force in the modern online world, offering marketers an unparalleled opportunity to captivate audiences and foster meaningful engagement. Marketers who fail to incorporate video into their strategies are forfeiting a valuable opportunity to connect with their target audience.

By embracing the evolving trends and unleashing innovation through experimentation, marketers can effectively navigate the ever-changing digital video landscape, establish deeper connections with their target audience, and achieve their marketing goals in 2024 and beyond.

Driving Patient Lead Generation for a Pharmaceutical Brand 

Posted on by Coegi

Brief

Coegi worked with a pharmaceutical company that supports people living with primary immunodeficiency (PI) and their care partners. They work to empower individuals with resources, treatment and education to manage their conditions. They partnered with Coegi to develop a patient-first lead generation strategy to enroll more individuals in their support programs.

Highlights

415%
Lift in Sign-Ups

3639%
Lift in Form Fills

453
Registration Submissions

Challenge

We faced the challenge of reaching and generating leads from a very niche healthcare audience. The brand did not yet have first-party data, so we partnered with Pulsepoint to leverage their healthcare targeting capabilities as well as compliant third-party audience segments and lookalike models. 

Solution

To engage this audience and provide resources for managing PI, our media drove towards key landing pages where users were encouraged to take action via guide downloads, assessment completions, and patient support program registrations. 

With a budget of around $1.4M for a 12 month campaign flight, we activated a cohesive media campaign spanning across paid search, paid social on Facebook and Instagram, and native and display programmatic ads. 

We outlined three primary goals:

  1. Engage audiences through thought leadership content. 
  2. Drive enrollment traffic through website sign-up forms. 
  3. Educate patients and providers by increasing landing page traffic to informational guides, assessment completions, and registration form fills.

To drive these actions, we amplified content centered around the realities of living with PI, patient empowerment, and other educational support provided by the brand. Through strategic retargeting and sequential messaging, we were able to develop a lead generation funnel 

This campaign was highly successful in generating a pool of first-party patient audiences including 502 patient program sign ups, 444 completed assessments, and 453 registration button submissions. For all key website actions, this campaign drove between a 225% to 3,539% lift in quarter over quarter results.

Avoiding the BS in ABM

Posted on by Savannah Westbrock

Account-based marketing, or ABM (because what’s a marketing term without a corresponding acronym), is a B2B strategy that targets specific, high-value accounts to convert them to a sale. The key differentiator between a traditional B2B approach and ABM is that the strategic focus for ABM is building relationships with specific accounts’ key decision makers that require a personalized experience to generate qualified leads and incremental revenue. 

When initially evaluating how to implement an ABM strategy, you’ll likely be led to believe that you need to onboard specific ABM marketing platforms and measurement solutions in order to be effective. However, there’s a good chance that you already have the necessary tools to be successful – they just need to be reimagined with an ABM lens. Before opting to onboard new partners, read through our steps on how to implement an ABM strategy within your existing tech stack. 

Reaching the Right Audience

The foundation of any ABM initiative is an audience targeting strategy that enables media to accurately reach in-market accounts. The traditional approach to B2B audience targeting through digital channels is centered on driving users to the site to fill out leads forms, which are then the accounts that are manually qualified and followed up on by the sales team. The opposite happens with an ABM strategy, which starts with identifying the core accounts to engage with and nurture to simplify the process of fostering a relationship with the sales team. 

Developing an ABM strategy can feel overwhelming at first since it’s like trying to locate a needle in a haystack in order to reach key decision makers. However, it can be accomplished with strategic data partners that seamlessly plug-and-play within your key media buying platforms to maintain an integrated ecosystem. B2B data partners with ABM targeting solutions, such as Bombora and Dun & Bradstreet, can provide firmographic segments which use data to categorize organizations based on industry, location, technologies used, and more to identify and reach critical accounts. When evaluating data partners, it’s important to understand the methodology used to define audience segments to ensure the audiences are built to reach the intended users. Additionally, if your brand has existing CRM lists, ABM data partners can enrich the data to improve accuracy and scale. 

Scaling with Contextual Targeting

Given the nature of ABM audience targeting being more of a one-to-one approach to reach accounts and their respective key decision makers, campaigns may be susceptible to scaling issues. To mitigate low reach and high expenses, leverage contextual targeting as a complement to the data-driven audience targeting strategy to add scalability to the overall marketing initiative. Using contextual targeting, media is able to reach accounts while they are actively researching content that indicates interest or intent in a relevant product or service offering. Engaging users with relevant messaging while in the proper mindset can capture attention and drive key onsite actions. 

It’s important to note that contextual targeting has become far more intelligent than it was at its onset due to advancements in natural language processing and large language models. Contextual targeting is no longer a mass reach play, but rather an effective targeting strategy when executed with understanding of behavioral intent signals and corresponding keyword and top publishers research. 

Nurturing Leads with Sequential Messaging

Since a key differentiator between an overarching B2B strategy and ABM is a focus on the individual account, delivering a personalized experience from the initial touch point to the sale is critical. Sequential messaging can be leveraged as a lead nurturing strategy that provides the key decision maker with the information they need based on their intent signals and current stage in their buying journey. Utilizing previous ad engagement and onsite actions as data touchpoints, sequential messaging can provide a series of ads to potential customers that tell a continual, highly tailored story to drive users toward conversion. For example, if a user downloads a whitepaper, signaling interest in a product or service but have not yet converted into a qualified lead, targeting them with tailored messaging to drive them back to the site with a specific offer could result in the acquiring of a new account. 

Many programmatic buying platforms that are likely already part of your tech stack have sequential targeting logic incorporated into the audience builder, enabling re-engagement based on exposure to or interaction with a creative message or key actions taken on the brand’s site.

Determining Effectiveness with a Measurement Strategy

The first step to developing a measurement framework is implementing a pixel strategy that captures key onsite actions to both inform campaign performance and enable custom audience creation. It’s important that the pixel strategy complements the media strategy to ensure all intent signals are captured to monitor stages in the consumer journey. Intent signals should be used to better understand your audience and its current needs instead of pushing for leads straight away before they are properly primed. 

That being said, paid marketing alone is rarely enough to fully nurture a lead into an account. But with an effective ABM approach, you can avoid clogging up your Salesforce with people who just wanted a whitepaper. Below are the key stages of the ABM journey and the corresponding key metrics to measure along the way:

  • Educate: It’s important to establish the brand as a thought leader in the industry and showcase the product or service’s value to decision makers in order to break into their consideration set. The initial touchpoint with key accounts should be centered on the education of the unique business application of the brand’s offering, fueled by a carefully curated content strategy. In this stage, measuring metrics such as time on site and scroll depth will indicate that media is reaching a qualified audience and capturing attention with content that satisfies a current interest or business need. Also, measuring cost per unique reach will inform if media is efficiently scaling and introducing the brand to a breadth of key decision makers.
  • Engage: The proper cadence of engagement with accounts is critical to a successful ABM strategy. Utilize intent signals and firmographics to understand the right time to engage with key decision makers, understanding what relevant information they’ll be looking for as well as typical buying cycles. It’s important to remember that each engagement with an account should bring value to aid in the decision making process. In this stage, measuring engagement metrics, such as cost per whitepaper download and cost per completed video view, will indicate if the message is resonating with the core target accounts to drive meaningful user activity.
  • Qualify: The final stage of the ABM journey is focused on acquiring qualified leads that eventually lead to a high revenue sale. It’s important to identify the true value of a qualified lead prior to the marketing campaign launch to establish cost per lead goals that better inform the platform algorithms on the value of lead to prioritize media spend toward. This will ensure media is capturing qualified leads from key decision makers that are indicating intent to convert. In this stage, it’s also important to measure return on investment (ROI) since leads aren’t guaranteed revenue. 
  • Evaluate: While marketing is primarily responsible for marketing qualified leads rather than sales qualified leads, it can still be valuable to measure sales cycle efficiency. This metric determines the effectiveness of media touchpoints at driving key decision makers from the awareness of the brand to the point of sale. This can help inform if the messaging and audience targeting strategies are reaching the right users with the right message at the right time.

Planning and activating an account-based marketing initiative can feel overwhelming since it is presented under the guise of complexity and needing specialized tools in order to succeed. But if you peel back the layers of ABM, you’ll discover that its core components are not entirely different compared to a traditional B2B strategy. Before reinventing the wheel, consider your approach to digital media and how the existing tools within your tech stack can be repurposed to apply to an ABM approach before investing time and money in yet another platform.   

 

Using Multicultural Influencers to Drive Vaccine Consideration for Moderna

Posted on by Coegi

Brief

Moderna was seeking to drive preference for their COVID-19 booster with multicultural consumers by using authentic, relevant creator-driven storytelling. 

Highlights

28%
lift in vaccine consideration

88%
lift in vaccine discussion intent

7.56%
paid engagement rate compared to 1.86% industry benchmark

Challenge

Moderna’s marketing goal was to drive preference for COVID-19 bivalent booster by leveraging their positioning as the disruptive innovation leader in the space. They wanted to establish an enduring preference for their branded products by: 

  • Educating multicultural consumers
  • Growing urgency and 
  • Increasing uptake of the new COVID-19 booster vaccination

To establish this trust, Moderna needed to provide authenticity in its delivery when communicating with its multicultural audiences. We felt this would be best accomplished through influencer marketing. 

Solution

A key opportunity identified by the Coegi team was that 15.1M people within target DMAs primarily spoke Spanish. To deliver an authentic message, our aim was to support Spanish speakers’ health journeys while driving business impact for the pharmaceutical tech brand. We focused on utilizing booster messaging that was not only in Spanish, but content that was more culturally relevant. 

In order to speak to a Spanish speaking audience, we needed to learn about them in more detail. We started this process by leveraging data technology and intelligence platform, Resonate. Coegi placed an audience learning pixel across digital placements to learn about the Spanish speaking audience and their online behaviors. 

We collaborated with Moderna to identify the top US DMAs by vaccine data in combination with the highest indexing DMAs for Spanish speakers. In doing so, we were able to blend a demographic and geographic targeting strategy in an effort to build trust and affinity with a Spanish speaking audience. 

Coegi carried out a rigorous process to identify a varied mix of macro to micro influencers to generate authentic stories. These influencers were diverse – ranging from health content focused, healthcare workers to the average, lifestyle influencer.  But all were unified by sharing a value of preventative health and translating why vaccination against Covid-19 is important to them. Throughout the campaign, our team partnered with 13 influencers and delivered content to 15M Spanish-speaking individuals across the country.

We asked each creator to generate three pieces of content that authentically communicated the power and benefits of Moderna’s COVID-19 bivalent vaccine booster. Focusing on compliance while building the highest level of interest, relatability, and trust, we requested that the messaging of each piece answered these three questions:

  • Why is COVID-19 still relevant?
  • Why get vaccinated or boosted?
  • Why trust this brand’s product?

Results

Our influencer content performed well through multiple measurement perspectives. The content outperformed influencer benchmarks with some of our influencer content going viral – one piece of content earned a total reach of 414,000 which exceeded the influencer’s follower count by 2,000%. 

Coegi also leveraged a post-campaign brand lift study to measure more advanced impact learnings. According to the study, our influencer content delivered a 28% lift in vaccine consideration and a 88% lift in discussion intent, outperforming the Kantar benchmark by 4x. 

Organic Influencer Content

  • 1,447,404 Impressions
  • 732,297 Reach
  • 13,686 Engagements 
  • 6.36% Engagement Rate

Paid Influencer Content

  • 16,942,764 Impressions
  • 13,185,622 Reach 
  • 1,617,533 Post Engagements
  • 7.56% Engagement Rate vs 1.86% industry benchmark 
  • 2.28% Estimated Ad Recall Lift 
  • $5.25 Average CPM vs $8.75 industry benchmark

Key Learnings

We attribute a lot of our success to the authentic and real content created by our partnered influencers. The healthcare and pharmaceutical vertical poses many challenges. But with our focus on producing genuine, authentic messages for the Spanish speaking audience in the United States, we were able to provide engaging content in a form this audience could relate with.  

To learn more, check out Coegi’s guide to influencer marketing. 

Growing Scale and Efficiency Reaching Financial Services Professionals with Search Marketing

Posted on by Coegi

Brief

Coegi works closely with a financial services company whose advertising focuses on establishing themselves as a marketplace leader by growing brand presence alongside a competitive landscape and providing value to financial professionals and consumers through retirement planning content that educates, supports, and inspires action. 

This financial services firm partnered with Coegi to reach financial professionals and retirement aged consumers through a B2B2C omnichannel strategy. One component of this strategy included search engine marketing, which presented robust opportunities though with initially limited scale. 

Highlights

-92%
Cost per Click and Cost per Action

2,504%
Increase in Impressions Served Against 1st Party Audiences

$4
Cost per Action Compared $49 Before Optimizations

Challenge

The financial services company wanted to drive sales growth opportunities by engaging with prospective advisors through relevant content, utilizing first party CRM lists across a variety of channels to ensure media was reaching their specific audiences. The pull nature of the search channel resulted in minimal scale and high costs, impeding the impact of this channel within the media ecosystem.

Solution

In order to continue to reach these niche first party audiences while maximizing exposure across all possible channels, the team incorporated discovery ads. Adding this placement provided a higher volume of page visits at a lower CPA while maintaining tight control on users exposed to the ads.

Results

By expanding inventory to include discovery ads, the team was able to lower CPA and CPC by 92%, while increasing impressions served against the first-party audiences by 2,504%. This shows the importance of utilizing all inventory options to maximize platform results.

Paid Search Strategy: Fundamentals Before AI

Posted on by Bill Dehlendorf

In 2023, paid search strategy conversations are being peppered with never-ending buzz around GPT and advanced automation. With the possibility of Google losing its lion’s share of the search market, along with rapid tech evolution taking center stage and reshaping SERPs, search marketers need to be diving in to understand and apply these trends headfirst. 

Right?

Well…yes and no. Being at the forefront of digital transformation is a must. However, this cannot be at the expense of abandoning tried and true best practices. 

We must embrace AI and emerging technology, while maintaining fundamental marketing tactics, in order to create a sophisticated, yet flexible paid search strategy that supports the business goals.

The Value of Going Back to Basics

Truth: AI algorithms will drive efficiency and conversions for your goals.

False: AI algorithm will drive the RIGHT efficiencies and conversions for your goals. 

If your efficiency is producing lower cost per clicks but lower quality website traffic, it’s no longer efficiency at all. Without proper inputs and guardrails, AI can begin optimizing to a keyword that is not driving results or the wrong conversion metric for your key business objective. This is why I encourage all performance media practitioners to be cautious about over relying on automation in your paid search strategy. 

So before you begin exploring the latest tech advances, make sure you master the three key fundamentals of paid search advertising:

  1. Measurement
  2. Research
  3. Optimization 

Paid Search Advertising Fundamentals

#1 – Measurement: What’s Working and Why?

Testing new paid search strategies and ad formats is all well and good, but those tests need to be strategically set up and measured to ensure they are feeding into your broader marketing strategy and business goals. Identify the leading indicators of success for your search campaign using both front-end and back-end tracking.  

The prevalence of zero-click search makes tracking front-end metrics more complicated, but also more important than ever. Find creative ways to monitor if your content is adding value and optimized to show up in featured snippets or other rich results? Complementing paid search efforts with organic SEO is key to success here. 

On the back-end, look at meaningful signals, such as time on site, path to purchase, and exposure-to-conversion frequency requirements. These insights will help you improve campaign effectiveness and refine the customer journey. 

Lastly, use search volume tools and in-platform forecasting to identify the budget required to reach your share of voice, impression and reach targets. 

Client Application: We consulted a large swimwear brand on their search strategy. With a list of over 46K target keywords, they faced a nearly impossible task to understand share of voice and make smart optimizations. We made these recommendations to streamline their search strategy: 

  • Consolidate spend to hours when people are most likely to be searching for swimwear
  • Group themed keywords together to better understand intentionality and select the best keyword + ad option to serve 
  • Create larger ad groups to allow machine-learning to learn faster and deliver better performance 

#2 – Research: Aligning the brand and the user

Now, with a strong foundation of measurement beneath our feet, we can craft a sound strategy by knowing the business inside and out. 

First, analyze the brand’s position in the marketplace. 

  • How much share of voice do you have for branded vs non-branded terms? 
  • How intensely is the competition spending in your core markets? 
  • What pricing/brand power exists for the category? 

Tip: If you already own the category, don’t waste money by overinvesting in branded search. 

Second, evaluate opportunities and highlight the unique value proposition for the brand’s products or services. Keyword research, competitive analysis and audience understanding should all play a role in the search ad copy and creative content. 

Tip: Incorporate your audience’s language in your search copy – use their lingo, not your own.

Third, support conversion-based ads with more educational content. Highlight thought leadership articles, how-to videos, landing pages and downloadables to prime your audience. Even within the shortened conversion window of performance media, relevant, high-authority content can play a large role in the user decision-making process (and your SERP ranking). 

Tip: Create your organic and paid search strategy in tandem to make this process seamless.

#3 – Optimization: Fueling the improvement loop

Searching for a surefire way to continually improve your paid search strategy? Look no further than an iterative test and lean process. There are numerous things you can test, just be sure to manipulate one variable at a time so you can understand which actions are impacting your outcomes. 

Here are a few common things we regularly test in our paid search strategies: 

  • Broad vs exact vs phrase match keyword targeting (in-market audiences vs new users) 
  • Google vs Bing
  • Various audience groups and layered targeting
  • Ad group and keyword variations 
  • Copy and creative pairings using dynamic ad insertion

Start by testing the most basic elements of your campaign. Make sure you’ve established statistical relevance, then adjust and refine as you go. This will establish a sound SEO taxonomy to expand upon. 

Timing also comes into play with paid search optimization. Consider the following tactics to stretch your search budget: 

  • Dayparting: Create a time window to run paid search campaigns based on when users are most likely to be searching. For example, your local Starbucks may only run search ads in the morning. Google Ad Scheduling offers insights into peak search hours. 
  • Day of Week: Select particular days to serve search ads based on audience behavior.  For instance, B2B brands commonly only run search on weekdays. 
  • Seasonality: If your business is impacted by seasons, holidays or major events, ebb and flow your budget accordingly to maximize efficiency. Read how Coegi leveraged seasonal search to drive year-end giving for a cryptocurrency brand. 

Next Steps: Amplify Your Performance With Technology

Technological advances will only continue to enhance the discovery experience. Creating a fundamentally sound search strategy with flexible options will allow for opportunities to scale and take advantage of these newer search trends and capabilities. 

Remember: AI won’t work for you unless you set it up for success with the right fundamentals of measurement (to the conversions that matter), research, and data-driven optimizations. 

For more best practices view our Paid Search 101 article.

Breaking Down The Barriers Between B2B and B2C Marketing

Posted on by Coegi

Bringing Humanity to the Core of Your Marketing Strategy

Digital transformation has definitively blurred the lines differentiating the traditionally siloed B2B and B2C marketing practices. It doesn’t matter if you’re purchasing products or services, for a business or as consumers — we’re all human.  By focusing our attention on what matters most, the people, it becomes clear that the concerns we have aren’t unique to B2B or B2C marketing; they’re mutually shared. 

Understanding that these two worlds converge allows marketers to identify and evaluate emerging technologies and trends from a lens of humanity, creating space to innovate and avoid false limitations of what qualifies as a B2B marketing strategy and what is more “appropriate” for B2C. 

Deloitte’s 2023 Global Marketing Trends Report offers a perfect roadmap to reframe our mindset and humanize B2B marketing.

  1. Answering economic instability with marketing investments
  2. Driving growth through internal sustainability efforts
  3. Using creativity as a force for growth
  4. Adopting rising marketing technologies 

Here’s how marketers can apply these four trends to create a human-to-human (H2H) strategy and bridge the gap between B2B and B2C marketing.  

Weathering Economic Uncertainty With H2H Marketing

We’re faced with the challenge of trying to plan without fully knowing what lies ahead amidst uncertain economic times. Value becomes more important than ever when times are tough. We need to find new ways to add or communicate value and meet human needs through personalized experiences. This is where smart use of data becomes your secret weapon, and is actually expected by three-quarters of consumers, according to McKinsey.

“Data will lead us to the points of contact with advertising [that] are increasingly personalized and more relevant” In other words, how can we make each touchpoint in an omnichannel marketing ecosystem feel authentic and personal? Once we pinpoint what drives the biggest impact and makes people feel valued, we can tailor solutions based on those preferences. Put this into practice by strategically investing in conversational marketing. While customers appreciate personal, human interaction, they don’t want to give up the convenience of automation. We can offer the best of both worlds by pairing a human-centric strategy with innovative technologies like targeted marketing, live chat and AI.

Trust, Sustainability and a Human-Centric Culture

In the wake of 2020, B2B and B2C marketers alike were faced with some of the most disruptive crises in recent history. Fast forward to 2023, and “trust, values, and integrity are at the forefront of what customers expect from businesses they shop with. Customers expect brands to demonstrate rich and solid values in 2023, prioritizing ethical, social, and environmental responsibilities.” 

Marketing leaders from both disciplines have a lot more riding on their shoulders with 88% of consumers awarding trust as their top value during times of change. And out of that pool, 78% of their purchasing decisions are influenced by businesses’ environmental practices. It’s no longer simply about growing revenue; it’s about growing your business responsibly. Having a true Environmental, Social, and Governance (ESG) policy in place can not be an afterthought or a nice-to-have. It is pivotal for long-term growth.

Deloitte highlights three core strategies to build intentional ESG marketing practices:  

  • Implementing more sustainable internal marketing practices 
  • Making long-term commitments towards reducing the carbon footprint, and
  • Promoting more sustainable product and service offerings

The best way to take this on is to utilize one of the core tenets of the H2H approach: self-awareness. Taking the time to measure and evaluate your sustainability practices requires effort and forces you to take an honest look at your business practices as it relates to carbon output.   

Here are some great examples of eco-friendly practices that support this human-centric approach:

Driving future growth is dependent on a commitment to  sustainability— or at least, that’s what 55% of marketers are saying. Making a commitment to ESG programs opens the door for brands to mend broken relationships, form new connections, and nurture trust across audiences – both B2B and B2C. 

Creativity is the Main Character in Brands’ Growth Paths

49% of marketers believe the ability to integrate sophisticated analytical capabilities into marketing strategies is critical for long-term success. However, marketers must act on their analysis in a human way to maximize impact. 

Cristian Cabello, CMO of Derco, illustrated that ideology by saying, “Brands should blend data with human-centered methodologies to create a more complete picture of the customer, prevent mistakes an algorithm can’t always understand, and cultivate connections with the customer.” In other words, data is simply data if you fail to tell an emotionally compelling story with it. 

Research shows that people want to hear stories from brands and over half are more likely to buy products from brands whose stories they love. Messages built around a personal story are:

  • More memorable and easier to process 
  • Break away from corporate language and technical jargon 
  • Enable honesty and transparency with engaging analogies
  • Use authenticity to knock down barriers

As professional storytellers, B2B marketers should make content relatable and personable to build deeper connections with prospects and stakeholders. Consider using channels from the B2C playbook, like influencer marketing. Lean into this era of co-creation and explore new partnerships and platforms that will generate a stronger brand community. 

Adopting Rising Technologies with a Human Touch

We can’t help but pay attention to industry chatter around emerging trends and technologies. But, over-investing in something unproven can be unwise. Finding the balance between the hype and worthwhile investments could mean the difference between creating a competitive advantage or falling behind.

In the coming year, B2B marketers should consider:

  1. Taking advantage of AR/VR for experiential B2B marketing interactions: This strategy allows for data-driven decisioning and delivers on the growing expectations for more personalized and engaging consumer experiences. For example, Nestlé Purina Petcare has implemented 3D VR technology to assist retail partners with better in-store merchandising.
  2. Exploring the metaverse’s role in the customer experience: Data shows that those who fail to create a strategy to join the metaverse may lose the opportunity to become a leader in the space. 17% of US marketers are active participants, whereas 40% are laying the groundwork to expand engagement and experiences in the metaverse.
  3. Using blockchain technology to strengthen data privacy: Blockchain offers new possibilities to bolster privacy and give control back to consumers. For example, in the healthcare sector, blockchain technology can store, share and utilize data to communicate with patients without sharing data with a third party.

Customer expectations are shifting, and with them, the distinction between B2B and B2C marketing is collapsing. Taking this in stride by prioritizing a holistic human-to-human approach is a future-proof way to respond to the perpetual disruptions caused by digital transformation and technology. We can stop over-complicating things and opt to simplify our approach by bringing it back to what matters most: we’re all human. 

4 Steps to Scale Your Multiunit Enterprise Marketing Strategy in 2023

Posted on by Sean Cotton

Brand marketing advice is often over-simplified – directed towards growing one brand, one product or one service. Multiunit enterprise marketing requires more complex, yet streamlined, solutions to effectively scale and drive sustainable growth. 

Take a large pharmaceutical company, for example. They typically have multiple business units, each overseeing multiple brands. Not only that, but they often need to reach and persuade multiple audiences – healthcare providers, patients, key opinion leaders, sales reps, procurement managers and caregivers. Essentially, they’re having to consider everything, everywhere, all at once. 

Without an integrated marketing and measurement strategy to tie it all together, chaos may be the only thing to scale. 

The Solution: Plan an overarching brand ecosystem alongside business line campaigns

Building a holistic ecosystem is the foundational structure needed to establish a flexible multiunit marketing strategy. It creates cohesive messaging and creative alignment, appropriate governance for audience targeting, and allows business lines to cross-share learnings that break down silos and level up organizational goals.

How do you accomplish this balancing act? 

  • Set cascading goals for each business unit to establish unified commitment
  • Create sub-ecosystems surrounding each core audience for authentic engagement
  • Optimize the user experience, paying close attention to the B2B2C relationship (if relevant)
  • Build a unified measurement framework to clearly articulate KPIs and desired business outcomes

Let’s break down these four key components for scaling multiunit enterprise marketing in more detail. 

#1 – Plan holistically using cascading goals for each business unit

Each business line has a unique agenda. This is inevitable. But, when you plan overarching and business line campaigns simultaneously, you can feed each agenda into a cohesive brand strategy. This upfront rigor in strategic planning will allow long-term flexibility. 

Start by establishing clear roles and responsibilities to delineate how each business unit contributes to the primary business and marketing objectives. We’ve found the best way to accomplish this is by using the cascading pyramid method of goal setting. 

Cascading goals are “first established at the highest level of the organization. Then, supporting goals are created for every department and team.” Those supporting goals are broken down into KPIs and then specific tasks or initiatives, getting more granular as you move towards the bottom of the pyramid.

Cascading Goal Pyramid

From a media planning perspective, you can assign each business unit unique OKRs and KPIs that contribute to topline goals. This is particularly important to account for the element of real-time spend optimization. When you align on KPIs early in planning, you can select channels with both business objectives and AI-driven optimization in mind. 

Client Example: Coegi works with a regional bank client with multiple business units: consumer banking, commercial banking and home equity. We have a unique audience-targeting strategy for each line of business using behavior-based indicators to ensure we’re reaching a qualified audience. However, every unit shares one core goal: growing new customers. As such, all media KPIs ladder up to that goal and drive the business in a cohesive and clear direction. 

#2 – Create ecosystems surrounding each core audience group

Take an audience-centric approach to media planning by using data and research to gain a deep understanding of core audience behaviors and values. This foundation will inform media and messaging decisions that reduce wasted impressions and build more authentic relationships.  

Apply this knowledge to build and nurture a marketing ecosystem surrounding each unit’s unique audience(s). For example, Coegi worked with BODYARMOR to expand and differentiate the brand in the crowded sports drink marketplace. They were looking to identify and reach new audiences for three distinct product lines: BODYARMOR Original, Lyte (sugar-free) and Edge (caffeinated). 

We created microtargeted audiences for each line, including: Blue Collar Workers, Grocery Gatekeepers, Veterans, Teenage Athletes and Health-Focused Adults. For each audience, we built a custom media plan and recommended messaging strategy – creating an ecosystem of organic touchpoints in their day-to-day lives. Read the full BODYARMOR case study here for more details. 

#3 – Optimize the B2B2C experience

Oftentimes, multiunit enterprises need to reach both professional and consumer audiences – requiring marketers to take a B2B2C approach. These brands need a marketing strategy that facilitates a conversation between the business and the end consumer, meeting them where they are in their level of awareness and knowledge. 

The business customer typically requires more brand-building content. Focus on ways to drive brand recall, establish a unique value proposition (UVP), and communicate benefits to their lives. VP of Marketing at Notion, Kate Rojas, quotes, “In a true B2B2C business model, your partners must be viewed as a true business partner and not just a channel to sell more products…” 

In the spirit of partnership, create a mutually beneficial system. For instance, if you are a financial brand communicating with advisors, sell them the offering that provides the quickest conversion or highest value reward. Then, use that inertia to help them cross-sell using your entire portfolio. This will benefit their bottomline while helping you establish loyal consumers who are invested in multiple offerings. 

Consumers, on the other hand, typically require more basic education about the category itself and the value it offers. This is especially true for more complex and regulated industries, such as finance, IT and healthcare. 

Client Example: Coegi uses a B2B2C content marketing strategy focused on driving brand awareness for our client, Athene, a leading retirement services company. Their end customers often need general education on the importance of retirement annuities. Financial advisors need more technical content about the brand’s benefits. Knowing this, we tailor content to their unique needs within one intertwined strategy so that the B2B and B2C units work together in support of the brand’s goal.

#4 – Build a comprehensive, cross-unit measurement framework

Even with unique campaigns by brand, product, or division, it’s critical to share and apply key takeaways. Insight sharing across units helps avoid a siloed view and allows the business as a whole to optimize more efficiently. 

This is also imperative for flexible budget allocation. When all units are part of an integrated strategy, budget can be allocated to the strongest performing lines, as determined by a test-and-learn approach. 

For specifics on how to create a unified measurement framework, view our 5 Step Guide to Measuring Marketing ROI. 

Read our Measurement Guide here

Create Your Multiunit Enterprise Marketing Strategy

An HBR article states, “multiunit organizations must ensure some degree of customization even as they pursue standardization. They must respond to the distinctive features of local and regional markets to achieve the best results.” 

So, while a nuanced approach for each unit, market, or even location is necessary, brands need to maintain some level of standardization for efficiency and scalability. By planning business line campaigns within this holistic strategic framework, you can ensure appropriate top-line budget allocation for each effort and avoid evaluating any one line in a vacuum.

PM360 – 5 Digital Media Tactics to Amplify Public Health Marketing

Posted on by Coegi

Mass media public service announcement (PSA) campaigns on print, billboard, and linear TV have been the status quo for years. But we can do better. Digital media is transforming what’s possible for public health marketing, allowing brands to raise awareness in a much more efficient, measurable way.

Here are five actionable digital tactics you can use to engage audiences and elicit the behavioral changes needed to support important public health initiatives.

Read more in PM360:

View the article

Driving 12K Leads for a Luxury Home Appliance Brand

Posted on by Coegi

Brief

A luxury home ice maker brand partnered with Coegi to create a B2B2C strategy that would establish relationships with custom builders, designers, and homeowners, driving in-store visits to authorized brand dealers and growing their sales pipeline.

Highlights

12,000
Leads Generated

68%
Lift in Dealer Visits

 

Challenge

Consumers who were in-market for home appliances were easy to reach and wanted the client’s products. However, they could not buy directly from the brand. We needed to reach kitchen designers and renovators to close the awareness gap between consumers and professionals. 

Our team had three key questions: 

  • How can we reach this niche audience beyond traditional B2B channels?
  • How do we evaluate if we effectively reached this audience?
  • How can Coegi set up the client for long-term success with this audience?

This home designer and builder audience had proven difficult to reach online. So, we needed to expand beyond traditional B2B channels, such as LinkedIn, to drive lead generation and build a long-term CRM growth strategy for the brand. 

Solution

Building Awareness With B2B Audiences

Digital media platforms offered limited reach to build awareness among our very niche group of trade professionals. Instead, we partnered with key trade publications to leverage their email syndication lists. 

Prior to activating any digital media, Coegi worked with three leading industry publications for a three week email-blast campaign prompting website visitation. This allowed us to build a fresh, highly-qualified audience list primed through sequential messaging. 

Driving Action From In-Market B2C Audiences

We took an audience-first approach focusing on consumers already in the consideration stage for relevant products, and drove three core audience segments to find the brand’s B2B dealers: 

  • Influencers: Custom builders and designers seeking a luxury ice maker producer for clients
  • Explorers: In-market consumer audiences already considering the brand 
  • Kitchen Buyers & Remodelers: In-market audiences with a history of purchasing luxury home goods but lacked brand awareness 

Coegi used Facebook, Instagram and Pinterest to reach users actively searching for home renovation ideas and products. This was accomplished using a blend of contextual, interest, lookalike and retargeting audiences. We also used display retargeting and a paid search strategy to own branded search terms and secure top-of-page placement at final stages of the consumer journey. 

Implementing a Full-Funnel Measurement Strategy

With email serving as the awareness driver, we were able to focus on measuring core actions, such as “Dealer Locator” button clicks and contact form submissions on their website. These actions helped us evaluate if we had reached the B2B audience and then implement sequential messaging and flighting to drive conversions.

The Results

By combining the audience quality of industry publications with digital reach and measurement, this B2B2C marketing campaign drove outstanding results. It generated 68% growth of in-person dealership visits and 12,000 B2B leads to establish a first-party CRM database. 

Key Learnings

  • Digital technology and tools that may not be top of mind for B2B marketers can be used creatively to solve problems
  • Understanding who your audience trusts up front leads to smart partnerships that take the guesswork out of your strategy

Let's work together

We’re passionate about the power of strategy, content, technology and creativity to reach your most valuable audiences. Sound like a match? Reach out to get started.

Coegi Partners

/ Contact - usa

Tell us about your project

Are you interested in gaining the latest marketing insights through Coegi’s newsletter, The Loop?
This field is for validation purposes and should be left unchanged.

Coegi Partners
Skip to content