The Drum – From Customized to Creepy: How to Get Ad Personalization Right

/ Thoughtspace - Audience Targeting, Marketing Publications

March 9, 2023 Elise Stieferman

Personalization has been the gold standard for data-driven digital marketing for many years. But the role of personalization is changing as consumer expectations shift and technologies evolve. Personalization is no longer a value-add, but rather a need-to-have.

Failing to tailor your advertising to your highest-value customers will result in a lack of engagement and handing over the opportunity to convert to your competition. However, being personalized requires an element of restraint and nuance that is sometimes a difficult balance to strike without careful research and reflection on your marketing strategy.

Some methods of personalization are more impactful than others – and the best rule of thumb is to remember to treat your audiences as you would like to be treated. Losing sight of this golden rule can turn your ads from customized to creepy. So, here are three steps for staying on the right side of personalization…

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