How to Reach Customers Using Social Commerce: Instagram Shop

/ Thoughtspace - Social

If you use social media, you’ve probably noticed the online retail purchasing process has shifted onto social media sites and apps. More recently, social commerce has become increasingly popular on Instagram with the extension of Instagram shop, a page where users can explore different brands and products. This experience integrates all of a brand’s photos and videos of their products into one showing, making it easier for customers to research and compare products. While scrolling, customers can purchase items directly from the posts they interact with. This process creates a seamless experience for the user and simplifies the purchasing process because the consumer doesn’t need to be redirected to different webpages. 

Social commerce will be a $79.64 billion industry in the US by 2025. It’s important that D2C brands don’t miss out and one of the best places for you to start is Instagram. 

According to internal data from Instagram, 81% of respondents say they use the app as a way to research products and services. 130 million users tap on shopping posts every month. This underscores the importance of the Instagram platform as a way to both promote awareness of your products as well as drive sales. The rollout of Instagram Shops has made it even easier for brands to offer their customers a seamless purchasing experience that doesn’t require them to leave the app. 

Instagram shopping functions as an extension of the ecommerce experience on brands’ websites. The tools offered by Instagram allow for customization that can individualize the purchase process for customers. The collection tool allows for the curation of products into themes such as new arrivals, gifts, seasonal trends, and more. Users can also shop your products throughout Instagram through the usage of Product Tags, which allow users to tap to learn more. Product Tags are also available to use in ads which can increase reach and drive more conversions. 

Instagram has also rolled out ads within the shop tab to make it easier for users to discover brands when they are in the mood to shop. The ads appear as a tile within the shop home page and clicking on an ad will take users to the product details page where they can then view the product on the website. In addition to serving ads within the Instagram Shop feed, using shopping ads in conversion based ads can be a strong way to increase conversions and drive increased ROAS. The user experience of setting up a shopping ad is seamless, with the ads manager pulling shopping posts directly in from what has already been shared. These ads will include shopping links that take people directly to the product details page and allow them to checkout within the Instagram app.

A Forbes study showed that two thirds of shoppers use social media as part of their shopping strategy and 77% of Millennials and Gen-Z use social media to shop. This trend towards social media emphasizes the importance of integrating

Instagram Shop as a vital piece of a company’s ecommerce strategy. The platform allows for a streamlined path to purchase for potential customers that integrates seamlessly into their social media routine. The placement of ads in the shopping feed also allows for a brand to reach customers who are already in a shopping mindset, which can lead to higher conversion rates for consumer product brands. 

Key Takeaways

  • Social commerce’s rapid growth cannot be ignored, especially for D2C brands. Instagram is a key player in the space, offering some of the most advanced features.
  • Instagram Shop places products in front of relevant audiences when they are in a shopping mindset and receptive to new products. 
  • Instagram allows for a seamless, in-app shopping experience that improves the customer journey and drives streamlined conversions. 

 

If your brand is interested in setting up an Instagram shop, visit the linked page and review the steps from Instagram found at the bottom of the page. For assistance running ads for your company’s product, contact Coegi to learn more.

 

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